is responsible for contributing in a significant and meaningful way to the implementation of a comprehensive annual giving program with primary responsibility for managing the day-to-day operation of the university-wide, multi-segmented telefund program.
RIT’s Telefund solicits 25,000-30,000 alumni, parents and friends annually and plays a significant role in RIT’s alumni participation rankings, generating a significant portion of RIT alumni donors each year.
Under the direction of the Associate Director of the Fund for RIT, specific responsibilities include but are not limited to:
Plan and execute the telefundraising component of RIT’s overall annual giving strategy.
Set nightly, weekly and monthly goals and assure that the department meets production targets. Additionally, analyze statistics to determine how caller outreach can be more efficient and effective.
Oversee the automated calling system and act as primary liaison with the software vendor and campus IT staff.
Recruit, hire, train, and supervise a staff of 40-50 student fundraisers to build relationships, maintain accurate constituent records and secure approximately $300,000-$400,000 annually for the Institute’s priorities.
Hire and oversee two-to-three clerical student employees to prepare acknowledgments, conduct research, send vendor prize solicitations and send monthly pledge fulfillment reminders.
Manage student salary budget and plan/schedule shifts to maximize resources; assume responsibility for student payroll process.
In conjunction with student supervisors - direct calling sessions; monitor caller performance; assure consistent adherence to departmental policies and procedures regarding caller performance requirements and behavioral issues.
Conduct weekly student supervisor team meetings.
Create and conduct program for caller development and motivation, including oversight of vendor prize solicitation.
Write calling scripts, donor/prospect correspondence and marketing materials; coordinate production.
Represent the Institute to alumni, parents and friends who provide a major source of annual financial support; respond to their inquiries/comments.
Work with the Advancement Information Services team to download and maintain confidential prospect data; identify and implement effective segmentation of prospect database and organize calling pools; troubleshoot and maintain the department’s hardware, software and equipment needs.
Ensure that the department complies with gift acceptance policies on behalf of the Institute as directed by the Development and Alumni Relations and the Finance and Administration Divisions.
In conjunction with the Associate Director, generate and analyze statistical reports to ensure that the Telefund meets daily revenue and production goals; review daily comment reports and follow-up as appropriate.
Work with the Assistant Director of Student and Recent Alumni Giving to meet student giving goals and implement and develop strategies.
Create and implement a plan to utilize social media to aid in student and recent alumni outreach.
Perform other duties as assigned.
The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.
RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit
RIT / Title IX
or the U.S. Department of Education at
RIT provides reasonable accommodation to applicants with disabilities, veterans or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to
. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Required Minimum Qualifications
Bachelor's degree and a minimum of two years related experience in telemarketing, fundraising or related area (preferably within higher
education); minimum one-two years management experience and experience in motivating a team, with preference for experience in supervising students.
Excellent interpersonal, leadership and communication skills; ability to handle sensitive and confidential information.
Ability to work independently with diverse constituents a must as evening and weekend work is required without supervision.
Proven ability to manage multiple projects and deadlines.
Extensive knowledge of Microsoft Office applications; strong analytical and technical aptitude with attention to detail.
Experience in representing an organization to external constituents.
Energetic, the ability to be flexible and committed to RIT’s mission.
Knowledge of database systems, SunGard Advance and RuffaloCODY's CampusCALL helpful. Knowledge of the Institute and community.
Rochester Institute of Technology - 17 months ago