Assistant Director for ESS Disability Resources
Case Western Reserve University 112 reviews - Cleveland, OH

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Working under general direction, the assistant director is responsible for ensuring that all students who disclose disabilities are afforded all of the legal rights and protections as mandated in the Americans with Disabilities Act, as amended, and Section 504 of the Rehabilitation Act of 1973. The assistant director will manage a case load of approximately 50 percent of students registered with the office. This case load will include all of the students using assistive technology, as well as a variety of other undergraduate, graduate and professional students. The assistant director will do intake, evaluation and determination of accommodation for students disclosing to the office. The assistant director will prepare and present campus and community programs related to disability issues.


  • Do intake with individual students. Review all documentation received from student. Determine professional qualifications of assessor, disability type, impact of disability on major life activities, determine which if any reasonable accommodations may apply, author an individual accommodation memo, make any necessary arrangements with other departments, and instruct student on how to access any reasonable accommodation(s).
  • Coach students during a weekly check-in appointment to manage their rigorous academic work while establishing and practicing a healthy life style that supports management of their particular disability. Identify problem areas and behaviors and work with student to develop more effective practices and habits.
  • Teach students time management, critical thinking, and other study skills strategies in individual meetings held either regularly or periodically.
  • Implement and oversee a comprehensive policy and procedure for document conversion for all students with print disabilities including working with these students as part of the case load, researching sources and methods to employ.
  • Recruit, hire, train, and supervise work study students to assist with document conversion including scanning, proofing, and distributing and converted text materials.
  • Develop and present programs regarding Disability Resources and general disability issues for student, staff, or faculty training and other campus and community forums as assigned by the associate director.
  • Advise faculty and staff regarding the CWRU policy on students with disabilities and the practical application of the policy in courses, in programs, and in delivering services on campus.
  • Maintain clear and accurate records of all student interactions, and update database as required.
  • Participate and work collaboratively with ESS staff on ESS programs, projects, and individual student consultation.
  • Assist with accommodated test administration during mid-term and final exam periods.
  • Assist the ESS Director with seminar preparation during summer months for Graduate and Undergraduate Teaching Assistant training topics on disability resources and present these topics during fall and spring semesters.


  • Develop content, update and edit the Disability Resources page on the ESS website.
  • Serve on committees as a representative of Disability Resources or ESS, as assigned.
  • Perform other duties as assigned.


    Department: Frequent contact with the ESS Associate Director for Disability Resources regarding consultation, provide and receive information, report difficulties or complaints, analysis of policies and legal requirements. Regular contact with the ESS Associate Director of Academic Services to collaborate on projects, share information on some students. Regular contact with the ESS Assistant Director of Programs to collaborate on programs, share information on students. Regular contact with the ESS Director to collaborate on programs, share information on some students.

    University: Occasional contact with the Educational Enhancement Program Director to assist with inclusion programming for Share the Vision. Regular contact with faculty to provide policy information, advise on student issues, present programs. Regular contact with the Student Affairs IT group staff to request software uploads/ downloads, provide information on upgrades and new purchase requirements, request and expedite work orders to keep assistive technology in working order. Moderate contact with the Office of Inclusion, Diversity and Equal Opportunity staff to provide and receive information regarding legal requirements, collaborate on services/programs, review campus policies, implement findings of resolved student complaints. Moderate contact with the Deputy Counsel to review legal requirements and applications for students; consult on specific cases and policy development. Moderate contact with the University Counseling Services staff to receive and share information regarding students and assessment outcomes. Occasional contact with the University Health Services staff to receive and clarify information on student health and disability. Occasional contact with the MSASS Assistant Director for Students to provide and receive student information, represent Disability Resources at orientation programs. Occasional contact with the Law School, Associate Dean of Students to provide and receive student information including any accommodations for law school students. Occasional contact with the Undergraduate Studies and Graduate Studies staff to provide and receive student information, resolve student complaints. Occasional contact with the Assistant Director of Residence Life to share information regarding student’s approved accommodations. Occasional contact with the Access Services staff to provide information on students’ approved for parking accommodations. Occasional contact with the Protective Services dispatcher staff to provide information on students’ approved responsive transportation accommodations.

    External: Regular contact with physicians and other health care professionals to receive and clarify documentation regarding students’ with disabilities. Moderate contact with assistive technology vendors/experts to exchange information on products, procedures, and methods for document conversion. Regular contact with the Association on Higher Education and Disability to participate on list serve, conferences, webinars, and training programs to obtain current legal information and practical applications for providing services.

    Students: Continuous contact with undergraduate, graduate, and professional students and prospective students via individual meetings, group programs to share information on policies, eligibility, determinations of services/accommodations, advise on disability issues, teach self-advocacy skills


    Student employees


    Experience: 3 to 5 years of experience working with students with disabilities in an educational setting, preferably in a post-secondary setting.

    Education: Master’s degree in counseling, education, rehabilitation, psychology, or other related field.


  • Working knowledge of the Americans with Disabilities Act, as amended and Section 504 of the Rehabilitation Act of 1973
  • Working knowledge of document conversion and other assistive technology tools
  • Strong written and oral communication skills
  • Computer literacy


    University office setting. Flexibility to be available on evenings and weekends to meet program and position objectives.


    Diversity Statement

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

    Reasonable Accommodations

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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    Case Western Reserve is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case...