Assistant Director of Donor Relations and Stewardship
Case Western Reserve University - Cleveland, OH

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POSITION OBJECTIVE

The assistant director will work with the president’s office, senior leadership, and development officers for the purpose of composing written communication and facilitating stewardship projects. The assistant director will provide consistently high quality written communication to specific donors to extend thanks and foster an environment that will lead to continued engagement and financial support of the university. The assistant director will gather necessary information to ensure the integrity of the university’s relationship with the donor. In addition, the assistant director will provide assistance with stewardship projects and events as needed for the department.

ESSENTIAL FUNCTIONS

1. Manage the process for execution of presidential-level donor acknowledgments and other high level correspondence from senior leadership. Collaborate with development staff as needed.

2. Produce engaging, personalized letters to donors that include research related to donor giving. Take initiative to research files and communicate with prospect managers.

3. Manage letter preferences and approval requirements of the president’s office and senior leadership to enable quick turn-around time for acknowledgment letters.

4. Maintain salutation list, address changes, etc. for president and senior vice president.

5. Work closely with the department assistant 3 to effectively execute the donor acknowledgment process.

6. Maintain tracking systems related to scholarship funding.

7. Work with the office of financial aid to facilitate donor/student match opportunities.

8. Manage scholarship notification process with donors.

9. Maintain statistics related to scholarship stewardship.

10. Collaborate with the director of donor relations and stewardship on endowment reporting.

11. Collaborate with the director of donor relations and stewardship on individual donor stewardship plans as requested by the senior executive director.

12. Provide staffing support for high-level university events throughout the year.

13. Represent the office of donor relations and events on various committees.

NONESSENTIAL FUNCTIONS

Perform other duties as assigned.

CONTACTS

Department: Frequent contact with vice president, senior executive director, event staff.

University: Contact with the president’s office, provost’s office, vice presidents, deans, trustees, alumni, development officers, senior staff in colleges and management centers, financial aid, office of admissions, office of investments, office of endowment accounting, faculty and staff as required to perform essential functions.

External: Contact with donors and alumni.

Students: Contact with scholarship recipients and members of the Student Turning Point Society.

SUPERVISORY RESPONSIBILITY

No supervisory responsibility.

QUALIFICATIONS

Experience: Three to five years experience in dedicated writing or writing intensive position; experience in higher education preferred.

Education/Licensing: Bachelor’s degree required.

REQUIRED SKILLS

1. Outstanding writing proficiency is required as is a high standard for accuracy and efficiency, including strong proofreading and editorial skills.

2. Ability to adapt writing to various styles to reflect the true voices of senior leadership.

3. Must demonstrate proven ability to troubleshoot and to identify problems and appropriate responses to complex issues.

4. Attention to quality and detail are essential.

5. Outstanding communication and creative skills required.

6. Flexibility, tact, approachability and responsiveness are required. Ability to discreetly handle sensitive information is essential.

7. Demonstrate ability to review, integrate and accurately synthesize large amounts of data and new information.

8. Ability to recommend improvements to processes as needed.

9. Available to work outside of regular office hours as required.

10. Broad knowledge and experience using Microsoft Word, Microsoft Excel, and donor database(s).

WORKING CONDITIONS

General office environment, some evenings and weekend hours will be required.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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