Assist the Director in administration and management of all Front Office Operations to insure profitability, control costs and implement quality standards to insure total guest satisfaction. Monitors lobby traffic and makes staffing adjustments as required. Reviews VIP reservations and ensure smooth check-in of VIP's. Interviews, trains, supervises, counsels, schedules and evaluates staff.
Must have a minimum of one year hotel management experience. Must have a solid background in customer service and a proven ability to handle difficult situations with internal and external guests with tact and diplomacy. Knowledge in Front offices systems such as “Horizon, R & I, FMS, Timesaver, Birch street” is a plus.
A World of Opportunities
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,800 hotels and timeshare properties, with 630,000 rooms in 88 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide and www.linkedin.com/company/hilton-worldwide.
Proud Part of Hilton Worldwide
With more than 500 hotels & resorts in 76 countries around the world Hilton continues to build on its history as a pioneer in the industry, committed to the idea that travel can and should be transformative. Today’s travelers demand and appreciate more choice & control over their stays, all around the world. That’s why our Team Members – with their individual passions for hospitality – are focused on developing & delivering an exceptional guest experience. Team Members actively join in developing, marketing, sourcing and delivering every service, product and amenity we offer – all designed to enable guests to be at their personal best, whether they travel for business or pleasure.
For 90 years the world’s travelers have trusted us with their special moments – from family vacations to important business meetings – and we take that honor very seriously. It’s a responsibility we all share, and it fuels the idea that every Team Member, regardless of their role or location, makes an impact on a guest’s stay, assuring & delivering Hilton’s belief that Travel Should Take You Places.
For more information on Hilton Hotels & Resorts, please visit www.hilton.com.
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Hilton - 18 months ago