The Assistant Director of Housing Operations is responsible for assisting the Director of Housing and Residence Education with the overall administration of the student housing program that includes business management, applications, deposits assignments, room selection, room changes, waivers, and summer conferences. The Assistant Director of Housing Operations is a member of the Office of Housing leadership team and interacts with administrators, faculty, staff, students, alumni, and the general public including prospective students and their families.
Essential Duties and Responsibilities
Create and implement protocol related to applications, contracts, deposits, waivers, room selection, and withdrawal procedures for residence halls and apartments.
Coordinate all aspects of room assignment procedures for residence halls and apartments (including communication with students).
Oversee administration of procedures for assigning accommodations for students who require special housing (e.g., housing during break periods) and summer conference participants.
Oversee development and implementation of a comprehensive housing marketing plan.
Collaborate with Office of University Marketing in designing/updating Office of Housing publications, marketing materials, and Web page design and content.
Provide data to appropriate MSU and community personnel to ensure compliance with ADA regulations.
Manage all aspects of the card access system.
Manage housing database to ensure accurate reference data is available for generation of billing and reports related to residence hall and apartment assignments.
Coordinate overflow housing, consolidation, and management of opening/closing procedures.
Collaborate with appropriate personnel to ensure necessary forms are regularly reviewed/updated and available; including but not limited to, housing application forms, housing waiver request forms, and housing contracts/leases.
Provide database/query and report verification information to Office of Accounting & Budgetary Control regarding annual audits of Housing/Dining Waiver program.
Assist with the supervision, training, and evaluation of Student Life Coordinators and other professional staff.
Assist with recruitment and selection of professional and paraprofessional staff.
Assist with development of comprehensive procedures for assessing departmental policies and procedures.
Assist with creation of annual summary report related to assessment data.
Assist the Director of Housing and Residence Education with development of departmental goals, mission, and vision.
Assist in coordination and implementation of professional and paraprofessional staff training programs.
Serve as a member of emergency on-call team.
Coordinate procedures and educate professional and paraprofessional staff related to room changes.
Work collaboratively with conference services staff members to develop and implement comprehensive protocol for housing summer conferences.
Collaborate with Facilities Management personnel to develop and implement summer pest control schedule.
Develop and implement protocol for communication about off-campus housing (i.e. landlord reference list, off-campus housing Web page, etc…).
Address student concerns in a timely and efficient manner.
Collaborate with other University personnel to identify residential students with special concerns (i.e., poor grades, transferring, withdrawing, etc.) and assist those students in an effort to retain them.
Assist with creation and implementation of policies and procedures that promote the development of strong residential communities which place an emphasis upon academic success, social development, and accountability.
Assist with development and implementation of policies and procedures to promote safe and accessible residential facilities.
Demonstrate strong commitment to customer service through actions and policy/program development.
Assist Director of Housing and Residence Education with creation and implementation of protocol related to the annual assessment of housing facilities (i.e., furnishings, common areas, recreational equipment, etc.).
Create annual recommendations for facility enhancement based upon assessment data.
Other Duties and Responsibilities
Serve as a member of the housing leadership team.
Serve as a strong role model and leader within department and campus community.
Represent housing office at recruitment activities (i.e., Open House and S.O.A.R. Programs) as appropriate and necessary.
Exhibit a working knowledge and understanding of the concepts of student development, student rights and responsibilities, and University/housing policies and procedures through statement and example.
Review, research, and evaluate housing models to ensure optimum understanding of student/staff needs, concerns, attitudes, etc. and develop policies, programs, and procedures designed to meet those needs.
Counsel, consult, and advise students on an individual and group basis and make appropriate referrals as necessary.
Represent department on University committees as necessary and appropriate.
Perform other duties as assigned by supervisors.
The Assistant Director of Housing Operations reports to the Director of Housing and Residence Education, and supervises the housing records specialist. The Assistant Director of Housing Operations works closely with the Assistant Director of Residence Education, Assistant Vice President/Dean of Students and the Vice President for Student Life. The Assistant Director of Housing Operations interacts with Enrollment Services, Academic Outreach and Support, Accounting and Budgetary Control, Athletics, Disability Services Coordinator, Facilities Management, Registrar, Retention, Graduate Programs, and Undergraduate Programs.
Master’s degree in higher education, college student personnel or related field and a minimum of three (3) years progressive responsibility and successful experience in student housing or a related field. Individual must demonstrate a clear understanding of student development theories and have the ability to apply the theories in practical situations. Must possess excellent written and verbal communication skills, and demonstrate a strong customer service orientation, and demonstrate computer proficiency with standard office applications.
Additional Desirable Qualifications
Experience with Colleague application.
Regular office hours (as outlined by the University) in a high traffic environment with frequent evening and weekend work. This is a 12-month position. This person must work with a high volume of students, parents, University administrators, faculty, and staff.
Special Information/Instructions to Applicants
Review of applications will begin April 4, 2013 and will continue until position is filled. Morehead State University is an EO/AA educator and employer with a strong commitment to community engagement.