Assistant Director of Housing Policy
Housing Authority of the County of Santa Clara - San Jose, CA

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The purpose of this classification is to assist the Director of Housing Programs in planning, managing and overseeing the activities and operations of the Housing Policy Unit; assist in the development of the Department’s short and long range work plans; to formulate guidelines and policies and to oversee the implementation of policies, programs and systems. The Assistant Director of Housing Policy also coordinates activities with other Authority departments, divisions, and outside agencies and provides highly responsible and complex administrative support to the Director of Housing Programs.


Education: Bachelor’s degree in Social or Behavioral Sciences, Public or Business Administration or related field. A Master’s degree in a relevant field is preferred.

Experience: A minimum of four years of increasingly responsible management experience of working in a policy development role with demonstrable understanding of the links between advocacy, policy-making, legislation, and implementation of programs, including five years of supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

License: Must have possession of or the ability to immediately obtain and retain a valid California Driver License and a driving record acceptable to the Authority.

ESSENTIAL JOB FUNCTIONS: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
• Manage the day-to-day operations and administer a variety of housing policy streamlining and efficiencies activities involving authorizing and processing the subsidized housing assistance for the public by the Housing Programs Department.
• Provide strong leadership and strategic planning and implementation in a complex public agency including experience with complex government regulations, guidelines, laws and rules governing the various housing assistance programs.
• Identify, develop and implement required changes to policies, goals, objectives and priorities for assigned service programs ensuring that best practice and all relevant governing rules are incorporated..
• Manage a policy, process and change team to ensure that the department processes and operating systems remain fit for purpose and deliver outcomes and agreed business objectives using standard problem solving methodologies.
• Regularly review the effectiveness of the departments’ processes, systems and policies and develop actionable and targeted change plans as necessary.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods of procedures; recommend, within Departmental policy, appropriate service and staffing levels.
• Plan, direct, coordinate, and review the work of staff within the Housing Policy Unit; assign work activities, projects and programs; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.
• Assist in selecting, training, motivating and evaluating assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Participate in the development and administration of the Housing Programs Department annual budget; assists in forecasting of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.
• Serve as a liaison for the Housing Programs Department with other Authority departments, divisions and outside agencies; negotiate and resolve sensitive and controversial issues.
• Serve as staff on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.
• Conduct a variety of organizational studies, investigations, and operational studies; use a variety of research techniques including on-line resources and consult with the Director of Housing Programs on modifications and implementation of housing programs, policies and procedures.
• Attend and participate in professional group meetings; stay abreast of new trends on innovations in the field of housing assistance programs.
• Respond to and resolve difficult and sensitive inquiries and complaints from clients, client advocates, landlords, and government agencies.
• Initiate and participate in the resolution of computer and software discrepancies found in operational computer systems. Recommend and follow through in the development of operationally functional computer system elements and improved reporting accuracy.
• Act on behalf of the Director of Housing Programs in the absence of the Director.
• Perform related duties and responsibilities as required.
• Outstanding research, writing and analytical skills, including the ability to synthesize complex policy issues into digestible briefings and communicate to non-specialist audiences.
• Excellent communications skills, with experience of influencing stakeholders and establishing and maintaining strong partnerships.
• Ability to respond flexibly to opportunities and requests, at times with little notice
• Excellent organizational skills and attention to detail
• Flexible, resourceful and innovative with the ability to manage competing priorities in a rapidly changing environment.
• Supervisory practices and principles, and organizational administration and management.
• Knowledge of complex principles of research and data collection.
• Must be able to operate a computer. Must be proficient in Microsoft programs including but not limited to Excel, Outlook and Word. Must be able to learn other software programs required by the Agency and/or department.
• Must have a sound knowledge and ability in business correspondence and an ability to proofread for grammar, spelling and punctuation with a high degree of accuracy.
• Management skills to analyze programs, policies and operational needs.
• Principles of supervision, training and performance evaluation.
• Pertinent Federal, State and local laws, codes and regulations.
• Requires the ability to work independently.
• Knowledge of information systems to initiate and participate in the resolution of computer and software discrepancies found in operational computer systems.
• Provides assistance and serves as a back up to other employees of the department as needed.
• Performs other related duties as required.
Data Utilization:
• Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies and/or methods to meet unique or unusual conditions and requires the ability to do so within the context of existing organizational theories and management principals.
• Exercise discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
• Design, implement and evaluate employment and training programs and supervise professionals and assist them in technical procedures.
• Oversee and direct the operations, services and activities of the housing programs department.
• Understand and implement housing programs rules, regulations, requirements and guidelines and interpret for staff and the general public.
• Develop and administer division goals, objectives and procedures.
• Prepare clear and concise administrative and financial reports.
• Analyze problems, identify alternative solutions, project consequences of proposed action and implement recommendations in support of goals.
Human Interaction:
• Establish and maintain effective working relationships with those contacted in the course of work.
• Manage, direct and coordinate the work of lower level staff.
• Select, supervise, train and evaluate staff.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information. Respond to inquiries and complaints and communicate clearly and concisely, both orally and in writing.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions; to deal with several concrete and abstract variables; and to analyze major problems that require complex planning for interrelated activities that can span one or several work units.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Operate assigned equipment and drive a vehicle.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions; inspection work may present exposure to such environmental conditions as dirt, dust, pollen, odors, wetness, humidity, rain, electric currents, traffic hazards, violence or disease.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.
The Housing Authority of the County of Santa Clara (HACSC) is an Equal Opportunity Employer and does not discriminate based on religious affiliation, marital status, physical or mental disability, national origin, citizenship, age, race, color, creed, gender, gender identity, sexual orientation, genetic makeup, political or union affiliation, status as a Vietnam-era, disabled or other veteran, or any other basis protected by federal, state or local law. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to complete the application process please contact the Authority’s Human Resources Department by either visiting the Authority at 505 West Julian Street, San Jose, California, 95110, or calling (408) 993-2934.