Assistant Director of Housing and Dining Services for Panther Dining
Eastern Illinois University - Charleston, IL

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The Assistant Director of Housing and Dining for Panther Dining is a full-time, 100 percent administrative and professional appointment within University Housing and Dining Services at Eastern Illinois University. Panther Dining serves more than one million meals a year and has a budget that exceeds nine million dollars. Eastern Illinois University is a campus with an enrollment close to 10,000 students with a capacity to house more than 5,000.

This position reports to the Associate Director of University Housing and Dining Services for Panther Dining (lead dining administrator). They work together to manage the day-to-day activities of the residential, retail and catering operations. The successful candidate will have strong leadership and organizational skills, sound oral and written communication skills, the ability to positively motivate and work collaboratively, and the ability to assess customer’s needs and deliver services at a high level.

Specific duties and responsibilities include, but are not limited to the following:

1. Serve as the lead dining administrator in the absence of the Associate Director.

2. Assist the Associate Director in setting departmental direction and developing, communicating, coordinating, and evaluating various dining service activities.

3. Lead, mentor, and manage dining personnel by exhibiting strong positive leadership, teambuilding, and interpersonal skills.

4. Assist the dining staff in achieving overall operational objectives in support of the mission of Housing and Dining Services.

5. Develop and train staff to assure high quality and consistent supervision and execution of service.

6. Provide leadership that ensures effective staff evaluation and staff development programs are in place.

7. Provide leadership and training that actively promotes an appreciation for diversity and an inclusive community in all aspects of policy development, hiring, training, supervision, and service and program development.

8. Review and analyze data and information affecting food costs, inventory, purchases, and sales.

9. Participate in the development of both short and long term financial plans which include clearly defined measures of accountability.

10. Conduct regular reviews of operations through customer input, food forums, sales trends, etc., in order to provide direction for improvements to dining operations.

11. Advise the Associate Director of the needs and priorities for the purchase and replacement of major equipment.

12. Utilize computer systems and software pertaining to food purchases, dining center management and inventory control.

13. Maintain thorough knowledge of health, safety and sanitation regulations and requirements.

14. Assist in developing, implementing and overseeing an inventory management program ensuring cost control and mitigation of loss prevention. Manage a regular internal audit process.

15. Establish a productive relationship with a unionized work force.

16. Possess a thorough understanding of customer service, marketing and public relations.

17. Collaborate and develop productive relationships with a diverse campus and community population.

18. Perform other duties as assigned by the Associate Director, University Housing and Dining Services.

Characteristics of the Successful Candidate
Background that includes both residential dining and retail dining operations.
· Knowledge relating to ordering food products, inventory systems, food production, food and labor cost management.
· Track record of providing successful high quality food service programs and exceptional customer service.
· Ability to supervise managerial and front-line employees, including staff hiring, development, training and mentoring.
· Experience managing a unionized environment and knowledge of labor relations practices.
· Excellent fiscal management skills, including experience with budgeting, estimating and controlling costs.
· Skills and diplomacy necessary to interact with various departments across campus.
· Ability to effectively balance multiple priorities, meet changing demands, and shift focus and resources quickly and effectively in a fast-paced organization.
· Excellent problem solving skills.
· Experience working with computerized food service programs.
· Ability to work with a culturally diverse population and establish a welcoming environment.
· Good listener, assessable to staff, sets reasonable expectations, is supportive and has a cooperative spirit.

1. A Bachelor’s degree or substantial supervisory experience in a University residential dining operation is required.

2. A demonstrated record of increasing responsibilities and leadership experience in food and beverage management is required.

3. Experience providing leadership within a complex dining environment, experience supervising, and developing of a large diverse staff, and experience managing business functions is required.


1. Master’s degree in a related field is preferred.

2. Experience providing leadership in a large, comprehensive, multi-unit food operation in a University environment is preferred

Application Process:

Letter of application that addresses the candidate’s experiences organized according to the stated qualifications for this position, resume and three professional references including name, title, email, and phone number. Applicant should describe the relationship between reference and applicant. At least one previous or current supervisor as a reference is highly preferred.

Application Materials Should Be Sent To :

Closing Date: Review of applications will begin immediately and continue until on campus interviews are scheduled.

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