We are looking for a highly energized Assistant District Manager to join our Sales team and help manage day-to-day operations of a region, our store Account Executives, & Customer Service Representatives.
â€¢ Assist the District Sales Manager in leading a high performing, highly motivated team of Sales Account Executives & Customer Service Representatives.
â€¢ Assists District Sales Manager with selection and development of staff.
â€¢ Ensure competence and continuity of qualified Account Sales Executives & Customer Service Representatives through optimum selection, training, development and motivation techniques.
â€¢ Understand traffic hours for each store and create weekly schedules that will optimize staffing and efficiency.
â€¢ Determine locations that Account Sales Executives will visit to promote product and obtain sales.
â€¢ Provide Account Executives and Customer Service Representatives with coaching, mentoring, and the teamsâ€™ overall continuous improvement.
â€¢ Provide assistance to agents resolving everyday issues and deciding when to escalate them to DSM or Production Support teams.
â€¢ Leading targeted outreach/promotion activities.
â€¢ Resolve / escalate customer service issues.
â€¢ Enforce company policies and procedures.
â€¢ Work closely with the IT team to troubleshoot IT problems and ensure issues are resolved in a timely manner.
â€¢ Perform other duties as assigned