Assistant Executive Housekeeper
Holiday Inn Express Madison Square Garden - New York, NY

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Perform functions related to ensuring the housekeeping department operates according to brand/hotel and sustainability standards to ensure a high level of guest satisfaction.

Potential Career Path

Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and service and resolve guests’ complaints and concerns.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
  • Take inventory and submit periodic inventory orders to insure supplies are purchased timely.
  • Prepare required paperwork pertaining to departmental functions.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
  • Develop and implement policies and procedures for the operation of the department or the hotel.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear
    protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.
Position Requirements
  • High School diploma or equivalent preferred.
  • Two years previous housekeeping supervisor experience required.
Work Environment and Context
  • Work schedule varies and may include working on holidays and weekends or occasional alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Hersha Hospitality Management - 14 months ago - save job - block
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