Assistant Food & Beverage Manager
Marriott - Dorado, PR

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Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees.
          • Responds quickly and proactively to employee's concerns.
          • Uses coaching skills throughout the property.
          • Demonstrates self confidence, energy and enthusiasm.
          • Motivates and encourages staff to solve guest and employee related concerns.
          Ensuring Exceptional Customer Service
          • Provides excellent customer service.
          • Responds quickly and proactively to guest's concerns.
          • Understands the brand's service culture.
          • Sets service expectations for all guests internally and externally.
          • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
          • Follows up to ensure complaints have been addressed to the guest's satisfaction.
          • Develops a relationship with all guests to build repeated clientele internally and externally.
          Additional Responsibilities as Assigned
          • Complies with all corporate accounting procedures.
          • Assists GM as needed with annual Quality audit.

          Marriott - 16 months ago - save job - block
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          Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...