Assistant Front Desk Manager (Hilton Property)
DoubleTree Hotel - Tarrytown, NY

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The main function of the assistant front desk manager is to help the manager with the daily operations of the front office. Duties includes planning work schedules for other staff, coordinating and supervising operational activities of other front office staff, working within the establishment's guidelines to perform guest check-ins and check-outs, providing exceptional customer service, making sure the day's work is completed, supervising shift closings, refunds, rebates and room deposits, performing house counts, reviewing daily arrivals, handling guest complaints, resolving problems with rooms promptly and assisting the manager with hiring and scheduling within the front office department.

The front desk manager helps train and develop front desk staff, complete payroll duties, supervise attendance, attitudes and appearance of other staff and conduct meetings to resolve staff-related and guest-related issues. The manager might also be responsible for: reviewing and resolving account disputes, housekeeping discrepancies and in-house restaurant billing problems; conducting shift briefings for the new shift to provide updates on activities; maintaining communication between the front office and other departments; performing room checks for special guests; carrying out special requests in accordance with guest requirements; and providing information on sightseeing tours, hotel activities and facilities for guests.

**APPLICANTS MUST HAVE PRIOR HOTEL EXPERIENCE. HILTON EXPERIENCE IS A PLUS +**

An assistant front desk manager is generally the first point of contact for customers. In this role, the assistant front desk manager has to provide a consistently high quality of customer service to customers. The assistant manager reports to the front desk manager and assists with the management and administration of all front office operations.
The assistant manager of the front desk in a hotel works with other staff members to ensure that guests have a pleasant experience and a good impression of the facility. Assistant managers should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems.

**APPLICANTS MUST HAVE PRIOR HOTEL EXPERIENCE. HILTON EXPERIENCE IS A PLUS +**

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If you're driving on the interstate and are looking for a hotel or a resort, Interstate Hotels & Resorts is your company. The...