Assistant Front Office Manager
Capella Hotel Group - Chicago, IL

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Assist with front office operations to insure profitability, control costs and quality standards to insure total guest satisfaction. To effectively manage, administer and supervise all guest services in order to maintain the highest level of courteous, professional and efficient service to all guests. Responsible for staff understanding of brand standards, philosophy and specific position processes. Ensures that all reports are properly certified and trained in their respective positions, and that all training and certification materials are up-to-date and maintained.