Assistant General Manager
Burberry - Orlando, FL

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Responsible for the recruitment, training and development of staff and performance management
  • Through successful recruitment, on-boarding and training create a luxury store environment
  • Competitive shop to understand market and recruit effectively
  • Create and maintain a team environment within the store
  • Provide monthly one on one sessions with staff, in addition to a weekly touch base with the management team
  • Resolve interpersonal issues in partnership with General Manager
  • Implement and lead all sales and training initiatives
  • Implement and review store policies/procedures on a regular basis and ensure staff adheres to them
  • Provide in the moment and formal feedback based on observations. Share observations and next steps with GM
  • In partnership with GM provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates
  • Assist with coaching associates in CRM program: Thank you notes, Invite Back, Reactivation, follow up with staff on client books, client outreach, marketing outreach in area (i.e. charities, events
  • Process Payroll in EZ labor, maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures
  • Responsible for the maintenance and organization of the daily register, banking functions, communicating and setting appointments with outside vendors that provide services for the store
  • Ensure store shrinkage and audit goals are achieved through sound operational execution
  • Prepare, implement, and execute scheduled inventory
  • Opening and closing of the store
  • Oversee daily cleaning and physical up-keep of damaged areas inside and outside the store, ensure stockroom is organized and is set up properly so staff can easily access merchandise
  • Manage store execution in accordance with the company's visual and operational standards
  • Analyze sales results and create action plans to achieve desired results
  • Assist with implementation of floor sets when appropriate, support visual directives and all company initiatives
  • Manage and maintain current programs for optimal performance practices, including training modules, communication binder, bulletin boards, holds and damages, schedules and backroom organization
  • Hold morning information and motivational meetings in partnership with management team

  • The Person

    The ideal candidate will have:
    • A minimum of 1 year of retail experience as an Assistant Manager or Key Holder position: preferably in a luxury retail environment
    • Strong clientele background
    • Willing to work in and promote a team oriented environment
    • Must have strong leadership skills and demonstrate a strong leadership background
    • Excellent interpersonal skills required to ensure clear, effective communication with all management and staff. Consistently show a positive attitude & take responsibility for own actions
    • Must be results driven and flexible to change
    • Advanced knowledge of POS System and basic computer skills (MS Word, Excel, Outlook)
    • Must have balanced strengths in operations, merchandising and personnel management

    From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please apply with a CV and covering letter, stating your salary details.

    Burberry - 23 months ago - save job - copy to clipboard
    About this company
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