Assistant Mortgage Operation Manager (CLIENT OPENING)
Rehmann - Saginaw, MI

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General Purpose of Job:

Responsible for assisting with the direction and administration of mortgage operations. Ensures members are promptly and professionally served. These responsibilities include the overall development and operation of the mortgage lending function including origination, underwriting, processing, closing, selling and servicing of first and second mortgages. Ensure a competitive mortgage program while controlling operating costs.

Essential Job Results and Responsibilities :

  • Lead, train and motivate employees to achieve production levels. Supervise and manage activities of the mortgage department under the supervision of the Mortgage Operations Manager. Direct employee training to improve efficiency and conformance with standard practices and procedures. Develop, maintain and communicate policies and procedures for member services and operations.

  • As an assistant manager, has responsibility for coordinating staffing, performance appraisals, promotion and salary recommendations, disciplinary actions and terminations and interpretation of credit union rules and policies for department personnel.

  • Monitor loan quality through underwriting to ensure compliance with loan policies and procedures as well as examining potential credit risk. Responsible for monitoring mortgage quality control and secondary market processes.

  • Assist with the maintenance of the credit union’s loan origination system and the online consumer website application. Ensures appropriate cost effective mortgage loan origination, processing and servicing systems are utilized.

  • Develop and maintain the credit union’s real estate loan policy and procedures along with new product lines.

  • Handle commitment sales to investors ensuring proper pricing.

  • Maintain various management reports and submit reports to management pertaining to observations and recommendations relating to performance goals.

  • Additional Job Responsibilities: (secondary)

    Provide reports and training on new member products and policies and procedures. Understand Credit Union policies and procedures including but not limited to Bank Secrecy, OFAC, Anti-Money Laundering, Robbery etc.

    Coordinate with the other managers staffing to ensure that members’ service quality is maintained. Keep abreast of training/certifications to ensure compliance of employees with established standard procedures and practices. Ensure members are promptly and professionally served. Keep office equipment in proper working order. Ensures work area of the mortgage department is clean, secure and well maintained.

    Education: Bachelor degree in business and/or 5-10 years mortgage lending, underwriting and servicing experience.

    Experience: Must have consumer, home equity, first and second mortgage underwriting experience and familiarity with credit scores, complete understanding and working knowledge of all mortgage lending products, policies and procedures, services, and delivery methods. K nowledge of loan origination compliance and loan servicing operations. Experience with FHLMC and FNMA guidelines including use of Loan Prospector and Desktop Underwriter. Knowledge of government products such as FHA, VA, RD. Advanced knowledge of loan origination systems. Areas include human resource management, development of share and loan member service products with related operational policies and procedures, etc.

    Skills and Abilities: The position requires a thorough understanding of all of the mortgage products and services of the credit union. Ability to train, coach, and develop the team in cross selling and superior customer service skills. Effective in building relationships, community awareness, and new business. Flexible, adaptable and strong in leadership and management skills such as: the ability to make decisions quickly, ability to manage without direct supervision and a bility to multi-task in a stressful environment.

    Must have a working knowledge of computerized reports and analysis and personal computer operating skills with financial services software, excel, word processing software, etc. Good organizational and planning skills. Ability to analyze and evaluate real estate loan requests and make credit decisions.

    Language skills: The p osition requires excellent oral and written communication skills in order to effectively interact with members, staff and all levels of management.

    Mathematical skills: Ability to compute financial service items such as payments, annual percentage rates, calculation of mortgage insurance premiums. Has an understanding of simple and monthly interest calculations and the application of these types of payments. Knowledgeable of asset/liability management, budgeting and interest rate risk.

    Exposure to Confidential and Sensitive Information: As a manager in the financial services industry, ensures the privacy of members, employees and information. The position has high exposure to confidential information on share/loan applications, credit bureaus, official family share/loan documents and audit concerns and results.

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