Assistant Operations Manager
State of Ohio - Franklin County, OH

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Oversees processing for First Time Homebuyer programs: Plans & coordinates work assignments for Homeownership support staff; ensures timely completion, quality & accuracy of records & files for Homeownership programs through periodic audits & other means; manages process for cash receipts, loan subordinations & responds to foreclosure complaints; solves problems by working with internal & external customers; supervises support staff, provides day to day direction, completes performance evaluations, encourages professional development & administers discipline; hires & trains permanent & temporary support staff.

Oversees Homebuyer Education for OHFA First Time Homebuyer programs: Develops methods for monitoring & quality control of homebuyer education; continually improves OHFA Homebuyer Education programs in ways that strengthen homebuyers & improve loan performance.

Keeps up-to-date on program guidelines, policies & procedures: Uses technology such as Lender-On-Line for loan tracking & analysis; prepares & formats reports; participates on Homeownership management team & other internal work groups; identifies problems & makes recommendations for improvements on programs & procedures; assists Lender Liaison in maintaining lender database & training new lenders.

Responds to consumer inquiries regarding OHFA Homeownership Programs: Represents OHFA at consumer related events; coordinates participation of Homeownership staff in outreach events.

Customer Service Standards:
Adheres to Customer Service Standards set forth in the OHFA Team Handbook when interacting with those who use our services and programs and our co-workers. Makes internal and external customers and their needs a primary focus of actions. Develops and sustains productive customer relationships.

Unclassified per ORC 124.11 (A) (30)
Administrative Staff per ORC 175.05 (A) (2) 07/2005

Minimum Qualifications:
Preferred Qualifications Bachelor’s Degree in business or related field preferred And 3 years of experience in mortgage loan operations, housing compliance or homebuyer education And 1 year of experience supervising professional staff And Excellent written and oral communications skills.

Major Worker Characteristics:
Knowledge of: (1) Budgeting, (2) Management, (3) Supervision, (4) Public Relations, (5) Human Relations, (6) Agency Policies & Procedures (e.g., OHFA standard operating procedures) * ,(7) Government Structure & Process*, (8) Affordable Housing; Skill in: (10) Word Processing, (11)Equipment Operations; Ability to: (12) define problems, collect data, establish facts & draw valid conclusions, (13) prepare meaningful, concise & accurate reports, (14) use proper research methods in gathering data, (15) prepare & deliver speeches before specialized audiences & general public, (16) establish friendly atmosphere as supervisor of work unit, (17) resolve complaints from angry citizens & government officials, (18) apply principles to solve everyday problems, (19) understand practical field of study (affordable housing), (20) interpret extensive variety of technical material in books, journals & manuals. (*)Developed after employment.

Supplemental Information:
  • A test may be given to determine qualifications.
  • This position will require successful completion of a background check .

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The Ohio State University at Marion serves as one of five regional campuses to the Columbus main campus. As a regional campus, Marion...