Assistant Restaurant Manager
Nestle Nespresso - San Francisco, CA

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Sales and Customer Service :
· Achieve with the team the daily, weekly, monthly sales and service level targets.
· Maximize guest frequency, average check and acquisition of new club members in the bar
· Ensure the Bar (café) is clean, orderly and well presented to the guests
· In collaboration with the Bar Manager, lead the team by example in customer service and selling of the NESPRESSO Trilogy
· Ensure that each and every customer is served efficiently and effectively.
· Proactively manage all customer interaction and complaints
        Team Management:
        · Motivate and coach the team to provide exceptional customer service in keeping with our image and brand values
        · Manage shifts to ensure that staff are prepared and ready to work and communicate with each other throughout their shift
        · Leverage the strengths and competencies in the team
        · Ensure there are sufficient resources throughout the day through scheduling that meets the business and customer needs and patterns
        · Complete all shift reports or documentation in a timely manner
        · Support and assists in the implementation of SOP’s and guidelines for the Bar operations and ensure full compliance by the team
        · Ensure all food and safety standards are followed by the team Support the Bar manager with the implementation of company
        · programs by working directly with the team to execute action plans that meet the operations objectives Cash and Stock Management:
        · Supervise and enforce the cash management policy, cash handling, store funds and deposit procedures.
        · In partnership with the Bar Manager analyze the menu, inventory needs, including the monitoring of expense and purchasing budgets and place orders as needed
        · Run monthly and quarterly stock inventories Training and Coaching:
        · Continually seek to broaden your knowledge on coffee and the NESPRESSO Trilogy
        · Evaluate the quality of service provided by your team and provide individual and team feedback
        · Create a culture of continuous learning with the team through daily meetings, focused group sessions, formal training and one on ones
        · Respond to the immediate employee and team needs by partnering with NESPRESSO resources (Human Resources, Operations, Finance) and external resources as needed
        · Act as a coach and mentor in the development of your team by assessing performance, providing feedback and coaching
        · Provide Bar Manage with recommendations on hiring and promotions Education:
        · College degree in business, hospitality or a closely related field.
        · High School Diploma or GED Experience:
        · 3-4 years restaurant experience.
        · 2 years supervision experience Knowledge, Skills and Abilities
        · Ability to deliver customer service that meets or exceeds the customer expectations
        · Effective oral and written communication skills
        · Experience with the implementation of systems and policies with regards to retail
        · Strong organizational skills
        · Strong interpersonal skills
        · Strong problem-solving skills
        · Team-building skills
        · The ability to work a flexible schedule including weekends and some evenings
        · Knowledge of coffee from the source to in the cup Languages:
        · Fluent in English and local language

        Nestle Nespresso - 19 months ago - save job - block
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        About this company
        34 reviews
        Nespresso is the brand name of Nestlé Nespresso S.A., an operating unit of the Nestlé Group based in Lausanne, Switzerland....