Assistant Retail Branch Manager
East West Bank - Massachusetts

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East West Bank is seeking Full Time Assistant Retail Branch Manager (ABM). ABM is responsible for supervising all of operations, personnel and is responsible for sales and services functions of a branch under the general guidance of the Branch Manager.ABM will assist and support the Branch Manager in leading a team to meet and exceed goals. He/she may also function as Branch Manager if Manager is absence.

Duties (not limited to)
  • Supervise and observe employees in actions; provide both formal and informal coaching, including branch cross-selling activities.
  • Perform related operational, sales and administrative functions as directed by the Branch Manager.
  • Responsible for the overall directions, coordination, and evaluation of branch activities.
  • Adhere to and enforce all branch policies, procedures, and compliance regulations including but not limited to anti-money laundering, US Patriot Act, Bank Secrecy Act, OFAC, fraud protection, security procedures, and privacy and confidentiality requirements.
  • Complete all required regulatory and compliance training and apply what is taught in day-to-day activities.
  • Determine performance appraisal and ratings, deliver performance reviews to subordinates, and recommend merit increase amounts for all direct reports.
  • Maintain workforce stability, through creating a supportive environment for employees and resolving grievances.
  • Routinely work with customers and community to build and strengthen rapport and uncover and satisfy the customer’s financial needs.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Perform any and all other additional duties as may be assigned.
Qualifications/Requirements
  • Associate’s degree (A.A.) or equivalent and minimum 2-3 years previous branch management experience; or equivalent combination of education and experience 4-6 years of branch management experience in a financial institution.
  • Must be able to perform all Customer Service Supervisors (CSS) duties.
  • Ability to read and interpret bank documents (i.e. safety rules, operations, maintenance instructions, and procedure manual).
  • Ability to communicate efficiently in large group settings.
  • Must have demonstrated social skills, excellent communications (verbal, nonverbal and written) skills, be self-sufficient, able to adjust to flexible hours and the ability to sell products and services.
  • Bilingual Chinese preferred.

East West Bank is an Equal Opportunity Employer

About this company
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East West Bancorp is the holding company for East West Bank, which operates more than 100 branches in California, mainly in and around Los...