POSITION SUMMARY:
Provide leadership and guidance to their team that creates an environment focused on customer satisfaction, maximum productivity and profitability
RESPONSIBILITIES:
Leadership
Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior standards
Lead and inspire a customer service culture by recognizing and rewarding team
Build effective relationships with peer and upper management partners
Participate in productive management and team meetings
Proactively seek personal learning and development opportunities
People Development
Recruit, hire, develop and retain top management and sales talent for the store, to include maintaining optimal staffing levels
Train and develop sales team in all areas of job responsibility
Consistently assess and provide ongoing performance feedback to all levels of store team
Recognize performance issues in a timely manner and partner with Store Manager to develop action plans for resolution
Visual Merchandising
Ensure that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget
Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards
Partner in store’s execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards
Drive for Results
Partner with Store Manager in the execution of the store business plan that drive KPI results and maximizes business opportunities
Achieve predetermined financial budgets to include payroll management
Drive AE brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
Achieve store shrink goals and maintain all operational standards to secure the assets of the store’s physical location
QUALIFICATIONS:
Minimum high school education or equivalent. Bachelor’s degree preferred
Retail Management Experience preferred, or equivalent education
