Responsibilities: Sales Driving: Assist in achieving stores overall sales plan. Manage the productivity of associates, ensuring all sales goals are meet. Achieve personal sales goals and objectives. Understand, communicate and execute all promotional sales events. Drive sales by focusing on big ticket items, UPT and add ons. Demonstrate a mastery of company sales strategies. Conduct competitive shopping and use the information to help inform customers. Customer Satisfaction: Abide by Namcos Customer Service principles as outlined in the Customer Service manual. Ensure associates are attentive and meet the needs of our customers. Ensure a positive shopping experience for customers, by assisting customers directly with sales and other duties. Ensure all associates are friendly, well groomed and in uniform. Achieves targeted ratings in customer satisfaction. Associate Development: Train, develop and inspire associates on all sales programs and promotions. Ensure all associates complete company training programs. Observe, assist and develop associates with selling strategies and standards. Assist store manager as needed with store scheduling and planning. Provide associates with general coaching as needed. Participate in the recruitment and staffing of hourly positions. Participates in the performance review process for direct reports. Store Standards and Merchandising: Ensure all product displays are neat, clean and in working order. Coordinate and execute seasonal transitions. Assist in pricing and signing, as needed. Ensure all merchandise is price. Monitor and execute price changes and markdowns. Ensure all ad plans are executed to the current program. Analyze business plans, budgets and forecasts and plan accordingly. Trains, develops and inspires store merchandising associates on standards, signing and guidelines Inventory Management: Organize and monitor goods flow pipeline from receiving to sales floor. Ensure floors are replenished on a daily basis. Ensure efficient warehousing activities, adhering to inventory control procedures. Communicate product outages to Store Manager. Maintain stockroom standards with a focus on fill efficiency and ease of accessibility. Operational Excellence: Participate in the cycle count process. Monitor and supervise all front end activities. Ensure policy and procedures are followed to reduce or eliminate all internal and external theft. Assist in the MOD program. Assist in physical inventory. Particpate (as assigned by store manager) in any and all cash office procedures. Open and Close the building as per policy and procedure. General Housekeeping: Keep store clean and neat; assist in all aspects including trash removal and maintenance of restrooms. Address asset protection issues in a manner where there is neither a loss to the company nor an uncontrollable situation with a customer. Must be familiar with Customer Service policies and Store Operating Procedures. Reporting Structure: Position reports to the Store Manager.
Prerequisite Skill / Experience: Proven leadership skills Excellent Sales ability and experience. Strategic, analytical and tactical abilities. Well developed problem-solving and organizational abilities. Strong communication skills and customer focus Computer literacy Able to commute and/or transfer to other store locations as needed. Must have reliable transportation to cover other locations, transfer and make daily/nightly deposits. Essential Functions: Ability to lift, push or pull over 45 lbs for a 1-8 hour period. Ability to work varied hours/days as business dictates, including early morning, night and weekend shifts and hours in excess of 40. Other Duties as assigned.