Assistant Teller Supervisor
First Niagara Financial Group - Hartford, CT

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Required Skills:
Candidates must be Bilingual
High School Diploma or GED required
Two years experience in a sales and/or service environment
Two years cash handling experience
Basic Math
Computer proficiency
Customer service
Organizational skills

Job Description:
The Back Up Head Teller is expected to be a customer experience leader as well as the operational leader of the branch. This position requires the individual to adhere to and support First Niagara Bank’s Statement of Values.
Lead and Manage the Team to Achieve branch referral goals, striving for platinum
Identify and convert service to sales opportunities
Engage in relationship building discussions to uncover and anticipate client needs
Manage daily activities to exceed goals SERVICE EXPECTATIONS
Actively seek opportunities to provide an outstanding client experience to every client you serve, every time
Get to know your clients to help them to achieve their financial dreams and anticipate their financial needs
Assist in Coaching the Team to consistently create the FN customer experience
Take the time to Reward and Recognize the Best in Class performances on my Team PEOPLE EXPECTATIONS
Assist in clearly defining the priorities of the day in a morning huddle & in updating the whiteboard with daily outcomes
Treat internal partners as well as you would your best clients! Including expressing appreciation
Be an effective team member by doing whatever needs to be done ADMINISTRATIVE/OPERATIONAL EXPECTATIONS
Assist in leading & managing teller team to achieve established operational, compliance & security standards
Guide branch on how to be compliant in daily handlings &educate on operational changes as they occur
Balance work daily
Maintain operational proficiency in performing client transaction/service
Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements



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