Assistant Teller Supervisor
First Niagara Financial Group - Pottstown, PA

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Required Skills:
  • High School Diploma or GED required
  • Two years experience in a sales and/or service environment
  • Two years cash handling experience
  • Basic Math
  • Communication
  • Computer proficiency
  • Customer service
  • Listening
  • Organizational
  • Organizational skills
  • Sales
Job Description:

The Back Up Head Teller is expected to be a customer experience leader as well as the operational leader of the branch. This position requires the individual to adhere to and support First Niagara Bank’s Statement of Values.

  • Lead and Manage the Team to Achieve branch referral goals, striving for platinum
  • Identify and convert service to sales opportunities
  • Engage in relationship building discussions to uncover and anticipate client needs
  • Manage daily activities to exceed goals
  • Actively seek opportunities to provide an outstanding client experience to every client you serve, every time
  • Get to know your clients to help them to achieve their financial dreams and anticipate their financial needs
  • Assist in Coaching the Team to consistently create the FN customer experience
  • Take the time to Reward and Recognize the Best in Class performances on my Team
  • Assist in clearly defining the priorities of the day in a morning huddle & in updating the whiteboard with daily outcomes
  • Treat internal partners as well as you would your best clients! Including expressing appreciation
  • Be an effective team member by doing whatever needs to be done
  • Assist in leading & managing teller team to achieve established operational, compliance & security standards
  • Guide branch on how to be compliant in daily handlings &educate on operational changes as they occur
  • Balance work daily
  • Maintain operational proficiency in performing client transaction/service
  • Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements


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