Assistant to the President & CEO
Saint Joseph Mercy Health System - Ann Arbor, MI

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AD (Associate Degree)

2 or more years of experience required

St. Joseph Mercy Hospital is a 529-bed teaching hospital located on a 341-acre campus in Ann Arbor, Michigan. Sponsored by Catholic Health Ministries, St. Joseph Mercy Hospital has been named as a Top 100 Hospital and is at the forefront of many clinical specialty areas.

(This Position will support the President and CEO and one other executive. )
As a senior-level administrative assistant , oversees or provides comprehensive administrative support within one or more major functions (e.g. large medical department, executive suite or similar-level area). Independently composes and prepares non-routine correspondence, scheduling and coordinates complex meetings. Gathers and analyzes data to develop non-routine reports, and develops preliminary budget recommendations, projections and forecasts. Anticipates department’s and management’ needs and takes initiate to develop action plans to meet those needs. Acts independently when dealing with patients or outside customers on sensitive matters, determines the true nature of problems and/or concerns and recommends course of action to resolve. May be responsible to train; provide direction or delegate tasks to less senior assistants.

Associates degree or equivalent and minimum of 7 years of executive administrative support experience. Healthcare experience strongly preferred. Must have additional formal clerical and PC training. Comprehensive and detailed knowledge of departmental and hospital policies/procedures; basic knowledge of the specialized field in order to complete task/projects, approve transactions (e.g. forms processing, payroll or purchasing), or resolve non-routine administrative problems. Advise and determine applicable policy, procedures and requirements (e.g., recommend procedures to improve efficiency of forms processing).

Mastered proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.). Proficiency using databases and graphics software. Excellent organizational and time management skills. Ability to see “the big picture” in order to be a primary resource to others and for department. Strong attention to detail. In-depth knowledge of medical terminology for transcription. Excellent communication and interpersonal skills to effectively communicate with a wide range of staff, physicians, medical professionals, patients, visitors and other Hospital personnel, in order to relay and obtain information. Considerable tact and discretion for dealing with sensitive and confidential information, and for daily interactions with high level contacts inside and outside the organization.

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