Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of computers and related systems. Installs, configures, and upgrades computer hardware and software. Provides end-user software troubleshooting and support. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides troubleshooting and support. Participates in the administration of e-mail systems. Provides phone and help-desk support for local and off-site users. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities. Analyzes customer needs to determine functional and cross-functional requirements. Maintains current knowledge of relevant technologies as assigned. Under close supervision responsible for own performance within established guidelines.
Associate's Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Bachelor's degree in Computer Science preferred.
Strong problem solving/analytical capabilities
0 or more years of applicable experience supporting computer administration and helpdesk
Dell, Sun, NetApps, and Cisco hardware knowledge
Oracle and SQL database knowledge
Network topology knowledge
General Dynamics Armament and Technical Products and its US subsidiaries
and operating units operate a drug-free workplace.
We are an Equal Opportunity/Affirmative Action Employer.
General Dynamics Ordnance and Tactical Systems - 2 years ago
Generally dynamic, General Dynamics is a prime military contractor to the Pentagon (the US government accounts for about 70% of sales). The...