Associate, Business Operations
Education Pioneers - San Francisco Bay Area, CA

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The Associate, Business Operations is a full-time, exempt position responsible for systems administration, organizational data and operational communications. Collaborate with various departments on established data initiatives, develop systems training and support resources, and design intranet content to support organizational priorities and long-term data and technology strategies. Identify technologies and systems to address organizational needs and work with all teams to improve organizational rigor around process documentation. This position will report to the Manager, Business Operations.

Primary Responsibilities
Systems Administration
  • Work with team members to document business requirements, define processes, research new systems and technology, and draft implementation plans
  • Manage and improve internal support, help and training resources for all shared systems including Salesforce CRM system and associated applications, communication tools, data management tools, and survey tools
  • Support high-level systems administration: annual budgeting, user license management, template creation, and user guide improvements
  • Monitor policies and develop recommendations for improvements, where required, for user adoption
  • Analyze all staff feedback and work with Manager, Business Operations to identify annual technology priorities in support of organizational priorities and long-term technology strategy
  • Define and implement administrative requirements for maintaining Education Pioneers intranet and increasing user engagement
Data Management
  • Ensure key data collection processes are defined and resources are available to establish organizational standards, promote data integrity, and increase automation, where feasible
  • Define and implement data auditing processes to ensure required organizational data is available, as needed, and meets integrity requirements
  • Coordinate data team to identify and solve data challenges, increase data ownership, achieve data integrity goals, and execute long-term data strategy
  • Support staff to report on required data and identify improvements to increase reporting efficiency; maintain inventory of Salesforce reporting needs
  • Support Manager, Business Operations on data schema projects to optimize Salesforce for key organizational processes and data needs
  • Work with Growth Analyst to coordinate annual data retreat(s), maintain metrics list and calendar, define and implement improve data warehouse, and manage overall data plan
  • Improve staff adoption of key systems through strategic communications and own plans to ensure user feedback is addressed
  • Support the Manager, Business Operations to develop communication strategies for new system implementations, existing system enhancements, and training plans
  • Draft purposeful, sufficient and compelling internal and external communications to support technology and data initiatives
  • BA / BS degree
  • 2+ years of professional experience
  • Experience with technology projects and training preferred
  • Demonstrated expertise in managing projects, balancing multiple commitments, and adapting effectively in a fast-paced environment
  • Strong aptitude for working with details and large sets of data, executing effective error-checking, and delivering high-quality work products
  • Ability to operate with ambiguity
  • Strong verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Interest in learning and assessing new technologies
  • Positive attitude and commitment to collaboration
  • Deep commitment to Education Pioneers’ mission and demonstrated interest in education reform
Equal Opportunity Employment & Commitment to Diversity
Education Pioneers believes it is critical for leaders in urban education to reflect the urban communities they serve. We actively recruit people of color to join our team. We support equal opportunity for all people and we strongly encourage people of color to apply for positions in our organization.