Associate Change Consultant
Appirio - Indianapolis, IN

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About Us

Since 2006, Appirio has helped companies power their business with the cloud. We provide professional services backed by a team of 600 strategy and technology experts, an innovative technology platform, and a 60,000 person crowdsourcing community that lets enterprises move faster, rethink processes and change the way their employees work. We’ve been recognized by organizations such as the World Economic Forum, the Wall Street Journal, Gartner and IDC, and are backed by Sequoia Capital, GGV and General Atlantic.

Cloud, social and mobile are changing the face of IT and business and Appirio is at the heart of this revolution. We offer employees the opportunity to work with industry pioneers, the latest in technology, and some of the most innovative customers in the world.

The Associate Consultant will design, develop and deliver the training and communication using emerging digital technologies to support workplace learning. The Associate Consultant should possess the following attributes:
  • Enthusiastic, creative, professional, and confident personality, with a focus on customer success
  • Excellent listening skills to fully understand the customer requirements and pain points
  • Excellent writing, presentation and communications skills
  • Relationship building across all levels of the organization
  • Driven by customer success with a team player attitude

Primary Requirements
  • B.S. degree in Psychology, Sociology, Education, Human Resources, Instructional Systems Technology preferred
  • 1 + years of experience in Organizational and/or Technical Change Management experience
  • Experience and knowledge of instructional design methodologies (ADDIE) and best practices
  • Knowledge of conducting a needs analysis
  • Some exposure to Human Capital Management (HCM), Customer Relationship Management (CRM) solutions or Google Applications
  • Some experience in developing and executing communication, training and user adoption plans
  • Some experience in developing communication messaging
  • Some experience in developing static (facilitator’s guides, participant workbooks, presentations, quick reference guides, etc.) online and interactive training content
  • Some experience in facilitating instructor led and virtual courses
  • Strong presentation and communication skills
  • Some experience creating evaluations and assessments
  • Some experience developing with elearning authoring tools (Captivate, Jing, Articulate, etc.)
  • Some experience with communicating using Google Drive applications: Docs, Presentations, Spreadsheets, and Forms
  • Ability to travel 40-60% within the United States and /or globally if required
  • Conduct focus groups with key stakeholders to understand their training and communications needs
  • Develop a change execution strategy using inputs form the focus groups and other gathered content
  • Facilitate an impact analysis by defining the current state, future state, and the gap for each stakeholder group and or role
  • Develop a role matrix to define specific training/communication requirements
  • Develop a change plan (communication, training and engagement) based on the output of the change strategy
  • Develop communications based on the project events
  • Develop and/or deliver instructor led and virtual training
  • Develop elearning training
  • Provide customer with recommendations to sustain change and reinforce behaviors (user adoption)
Salary and Benefits
  • Comprehensive health plan through Blue Cross Blue Shield, MetLife and VSP including medical, dental, and vision coverage (full-time employees only)
  • Short-term and Long-term Disability Plans
  • Life Insurance
  • Flexible Spending Plans (Medical and Dependent Care)
  • 401k
  • Employee Assistance Program
  • Salary and bonus structures based on experience

Next Steps
  • Submit your application and resume to Appirio.
  • Successful candidates will be interviewed via telephone, then in person.