Published Job Title: Associate Collections Analyst
Published Division/Department: Corporate Finance/Accounting
Requisition #: 5706
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Finance
Overall Responsibilities: This person will be responsible for handling inbound calls to the Credit & Collection Department and for providing external and internal customers with requested documentation to support overall Credit & Collection Department activities. Document requests will be made directly by customers via inbound telephone call, department email queue, by fax or by request from internal Credit & Collection staff members. Persons in this position must be able to prioritize and address a large number of requests and be able resolve issues while maintaining a high level of customer service and customer goodwill.
Maintain customer service levels. Be available and ready in the Credit & Collection Department telephone queue by 8:30 AM and effectively communicating any issues that will prevent a timely sign on or interim day logon/off. Ensure proper use of Auxiliary Codes (these define inbound call readiness state) during the work day. (70%)
Provide miscellaneous statement copies, invoice copies, voucher copies, W-9s, proofs of delivery and/or any other documentation upon request by customer or Credit and/or Collection Analyst. (15%)
Special projects as assigned. Expectations will be communicated verbally or in writing via email. Effectiveness and efficiency will be measured against the initial expectations set and communicated. Meeting time-tables for projects (audits, PODs, invoice copies, etc). (10%)
Other duties as assigned. (5%)
Skills/Competencies Required: Effective use of telephone, fax, email and other software tools. Must have excellent organizational, prioritization and communications skills. Demonstrated knowledge of Windows-based office tools such as Word and Excel. Prior use of ERP or computerized collection telephone system.
Education & Experience:
Required: High School diploma or equivalent. One year office experience.
Preferred: AS/AA degree or equivalent prior billing, collection or customer service experience. SAP ERP system experience a plus.
Houghton Mifflin Harcourt - 11 months ago
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