Associate Customer Care Representative
GAF Elk - Wayne, NJ

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Job Description:
GAF, founded in 1886, is a $3 billion company with 3,200
employees and is a leader in the building materials
industry. As America's largest roofing manufacturer, GAF
has built a strong and solid product and customer
franchise driven by continuous product innovation and
through finding ways to better serve and connect with
its customers. The residential roofing line is sold
under the GAF brand and commercial roofing is sold under
the GAF brand. The company also has other offerings in
high quality products including decking, railings,
ductwork, and specialty fabrics. GAF has sustained a
strong financial and operating performance over the past
several years, driven from its leading capabilities,
strong culture, and a business that is only partly
dependent on economic cycles in the construction
Labeled the best in quality and most-recommended by our
customers, GAF believes that employees remain our
greatest strength and best competitive advantage. Build
your future as we build the American dream one roof at a
We are looking for an experienced Customer Care
Representative for our Wayne, New Jersey office.
Specific responsibilities include, but are not limited

  • Provide customer service to our customers in a call
center environment
  • Provide customer service to external GAF customers
with respect to all aspects of the order process
including order placement, customer and plant follow up,
and product inquiries
  • Provide proactive service to customers by educating
them regarding products and alternative choices as well
as assisting Sales in proactive outgoing service calls
to customers

Job Requirements:
A Bachelors Degree is required with at least one year of
related customer service experience in a call center
environment. Excellent communication and computer skills
are also required.
We offer a competitive salary and benefits package
including 401(k), medical, dental, vision, prescription
drug, tuition reimbursement, and a vacation package. At
GAF, we believe our employees are our greatest resource.
GAF is proud to be an Equal Opportunity Employer,
committed to workplace diversity. M/F/D/V.
No search firms please.

GAF Elk - 17 months ago - save job - block
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