Associate Director, Client Services
Rockfish - Rogers, AR

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At Rockfish, our Associate Directors, Client Services are responsible for aligning client objectives and Rockfish capabilities to develop customized solutions for mutual growth. They operate independently, leading individuals and directing client work.

  • Lead agency brainstorm and strategy sessions
  • Actively manage budgets to meet internal and client profitability goals
  • Approve statements of work
  • Ensure work adheres to strategic direction of client
  • High client interaction
  • Lead client meetings, including presentation of new creative work, strategic POVs, and analytical reports
  • Assess opportunities and competitive activities for clients
  • Implement industry best practices and share digital trends with clients
  • Collaborate, as needed, with external agencies to support client work
  • Manage internal and external client expectations
  • May have direct reports (Managers or Senior Managers)
  • Sets performance expectations for direct reports; aligns training needs to grow and develop people
  • Oversees single or multiple client accounts
  • Strong shopper marketing experience combined with understanding of digital concepts and proven ability to apply them with maximum effectiveness
  • Demonstrated ability to grow and develop client accounts
  • Proven people leader with ability to mentor and grow direct reports
  • Prioritize deliverables and meet deadlines
  • Demonstrates financial business acumen
  • Problem solver geared towards innovative solutions
  • Excellent presentation skills with proven success in presenting ideas to clients
  • Exceptional communication skills – both oral and written
  • Strong relationship management skills
  • Self-motivated with a bias for action
  • Flexible and adaptable
  • Ability to work with a cross-functional team to deliver great work
  • Ideally, 6+ years relevant experience
  • Bachelor°s degree in related field
Rockfish is an Equal Opportunity Employer.

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