Associate Implementation Director Job
TSYS - Alpharetta, GA

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Associate Implementation Director-91525

Description

TSYS is the leading, global third party payments processor. Our Loyalty & Prepaid business is at the heart of two exciting and consumer-oriented product segments, and we hold market leading positions in both. We have a creative team of people who are motivated by technology, love to design and code, thrive on a rapid pace and enjoy working together. We also enjoy a culture of ownership in each project and the satisfaction of producing high quality and innovative solutions.

We are looking for a dynamic, energetic leader to help implement our clients’ business needs.

We have an evolving agile culture and move fast. We value people and interactions over process and tools. This team oriented role will help shape the future of our implementation projects. We have great team members willing to share, help, and teach, as well as an ever growing knowledge engine, which is invaluable to those who are eager to take ownership of their professional development.

You will be responsible for providing the business direction of the assigned work components for projects. You will negotiate with stakeholders to determine scope and budget of work activities and guide our clients to the ‘optimal’ solution that benefits both our clients and us all while building and maintaining a strong client relationship. You will play a critical role throughout the implementation process in evangelizing our product solutions

Oversight of all work streams for new / large implementations

Client management and communication, occasional travel

Management of integration with TSYS and third parties

Deep understanding and proactive management of all aspects of the implementation

Internal communication to stakeholders in a matrix environment

Work initiatives are substantial in nature, pose significant risk and complexity, require significant direction and encompass a broad range of team interaction. Specifically, the responsibilities include:

Organizes and directs members of his/her team through matrix management. Plans, implements, controls, and reports on implementation completion within the specific goals of building and delivering project(s). Ensures the customer is satisfied with the plan, scope, schedule, cost and quality of the project(s).

Leads team assembled to support the project. Team consists of supporting peers and team members across departments and/or divisions.

Serves as the primary catalyst for defining and shaping a progressive, productive and profitable culture across an implementation. May require travel and irregular work hours.

Ensures project scope and requirements information is documented and approved.

Directs the creation, approval, monitoring and updating of project plans using assigned resources.

Ensures tracking and problem management for the project implementation. Uses metrics to forewarn of problems and to measure progress. Ensures identification, logging and resolution of critical problems, tasks and decisions. Ensures the timely and accurate internal and external communication of status, including risk assessment information. Ensures the project’s highest priorities (risks) receive the appropriate attention. Acts as a catalyst/facilitator in the resolution of project problems and conflicts; escalates when necessary. Manages to an acceptable level of risk by balancing scope, time, cost and quality.

Reviews client deliverables for accuracy, pricing, and timeliness. Gathers project billing for approval in accordance with client contracts and department standards. Creates, manages, and/or reports the project budget for FTE, travel, and all other revenue and expenses.

Uses applicable project management tools to ensure acceptable project management or methodology practices are defined and followed. Performs a lead role in identifying, defining, measuring and refining practices and processes.

Ensures key roles and responsibilities are defined, where appropriate. Empowers others and encourages decision making at the lowest level reasonable. Ensures the client’s needs are appropriately represented. Tracks and/or identifies those points in the project when approval is required and by whom. Defines the escalation process to be used.

Works at developing and maintaining good working relationships with all persons and groups associated with the project. Practices, teaches and encourages the desired work behaviors across the team.

Ensures and/or monitors the proper change control of key project assets: scope, requirements, project plan, product specifications, contracts, product code and documentation, etc.

Ensures key project documentation is preserved and can be retrieved for audit, review and legal purposes.

Assesses strengths and weaknesses upon completion and applies lessons learned to new initiatives.

Leads project team, where appropriate. Provides direction to team members and/or projects. Monitors success of project and/or performance of team members and provides input, when necessary. Teaches skills to help team members increase their effectiveness. Monitors, trains, or provides input on training for the appropriate team member to ensure required skills are achieved/maintained for effective management in their assigned areas.

Plans and implements professional self-development in respect to current and future job requirements. Identifies and pursues training opportunities, professional affiliations, and industry certifications to acquire and maintain the appropriate skills.

TSYS is the leading, global third party payments processor. Our Loyalty & Prepaid business is at the heart of two exciting and consumer-oriented product segments, and we hold market leading positions in both. We have a creative team of people who are motivated by technology, love to design and code, thrive on a rapid pace and enjoy working together. We also enjoy a culture of ownership in each project and the satisfaction of producing high quality and innovative solutions.

We are looking for a dynamic, energetic leader to help implement our clients’ business needs.

We have an evolving agile culture and move fast. We value people and interactions over process and tools. This team oriented role will help shape the future of our implementation projects. We have great team members willing to share, help, and teach, as well as an ever growing knowledge engine, which is invaluable to those who are eager to take ownership of their professional development.

You will be responsible for providing the business direction of the assigned work components for projects. You will negotiate with stakeholders to determine scope and budget of work activities and guide our clients to the ‘optimal’ solution that benefits both our clients and us all while building and maintaining a strong client relationship. You will play a critical role throughout the implementation process in evangelizing our product solutions

Oversight of all work streams for new / large implementations

Client management and communication, occasional travel

Management of integration with TSYS and third parties

Deep understanding and proactive management of all aspects of the implementation

Internal communication to stakeholders in a matrix environment

Work initiatives are substantial in nature, pose significant risk and complexity, require significant direction and encompass a broad range of team interaction. Specifically, the responsibilities include:

Organizes and directs members of his/her team through matrix management. Plans, implements, controls, and reports on implementation completion within the specific goals of building and delivering project(s). Ensures the customer is satisfied with the plan, scope, schedule, cost and quality of the project(s).

Leads team assembled to support the project. Team consists of supporting peers and team members across departments and/or divisions.

Serves as the primary catalyst for defining and shaping a progressive, productive and profitable culture across an implementation. May require travel and irregular work hours.

Ensures project scope and requirements information is documented and approved.

Directs the creation, approval, monitoring and updating of project plans using assigned resources.

Ensures tracking and problem management for the project implementation. Uses metrics to forewarn of problems and to measure progress. Ensures identification, logging and resolution of critical problems, tasks and decisions. Ensures the timely and accurate internal and external communication of status, including risk assessment information. Ensures the project’s highest priorities (risks) receive the appropriate attention. Acts as a catalyst/facilitator in the resolution of project problems and conflicts; escalates when necessary. Manages to an acceptable level of risk by balancing scope, time, cost and quality.

Reviews client deliverables for accuracy, pricing, and timeliness. Gathers project billing for approval in accordance with client contracts and department standards. Creates, manages, and/or reports the project budget for FTE, travel, and all other revenue and expenses.

Uses applicable project management tools to ensure acceptable project management or methodology practices are defined and followed. Performs a lead role in identifying, defining, measuring and refining practices and processes.

Ensures key roles and responsibilities are defined, where appropriate. Empowers others and encourages decision making at the lowest level reasonable. Ensures the client’s needs are appropriately represented. Tracks and/or identifies those points in the project when approval is required and by whom. Defines the escalation process to be used.

Works at developing and maintaining good working relationships with all persons and groups associated with the project. Practices, teaches and encourages the desired work behaviors across the team.

Ensures and/or monitors the proper change control of key project assets: scope, requirements, project plan, product specifications, contracts, product code and documentation, etc.

Ensures key project documentation is preserved and can be retrieved for audit, review and legal purposes.

Assesses strengths and weaknesses upon completion and applies lessons learned to new initiatives.

Leads project team, where appropriate. Provides direction to team members and/or projects. Monitors success of project and/or performance of team members and provides input, when necessary. Teaches skills to help team members increase their effectiveness. Monitors, trains, or provides input on training for the appropriate team member to ensure required skills are achieved/maintained for effective management in their assigned areas.

Plans and implements professional self-development in respect to current and future job requirements. Identifies and pursues training opportunities, professional affiliations, and industry certifications to acquire and maintain the appropriate skills.

Qualifications

Education and Experience

Four year college degree and eight or more years professional experience or ten or more years professional experience is required.
Previous experience managing teams and projects is required.

PMP certification is preferred.

Job: Business Systems
Primary Location: US-GA-Alpharetta
Organization: Total System Services, Inc.
Schedule: Full-time
Job Posting:
Unposting Date:
Recruiter: Kelly L Hamilton

TSYS - 30+ days ago - save job - block
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About this company
107 reviews
Total System Services, Inc. (TSYS) provides electronic payment processing and related services to financial and non-financial institutions....