This hourly (non-exempt) position is an entry level position of the Personal Banking Department. This position is responsible for both Personal Banking and Teller responsibilities.
DUTIES & RESPONSIBILITIES:
Educate new and existing customers about the features and benefits of First American Bank’s personal banking products.
Cross sell other bank products to new/existing customers in person or on the telephone.
Perform all basic daily personal banking tasks, including but not limited to: opening accounts; closing accounts; account maintenance; ordering of checks.
Assist in branch sales initiatives. Including, but not limited to: identifying customers for other products, such as investments and loans, and referring them to such; participation in calling programs to new/existing customers; preparation of mailers to new/existing customers.
Provide special services as needed, including: redeeming coupons and US Savings Bonds, selling travelers’ checks, issuing Official checks, processing cash advances, coin deposits, and coin orders.
Balance teller drawer daily, as well as review teller difference account daily.
Balance and replenish ATMs which includes processing of deposits and verifying currency in machine.
Adhere to all written policies and procedures. This includes policies of both the teller and personal banking departments. Does not have Independent Review responsibilities on new accounts.
High School degree or equivalent.
College degree in business or related field a plus.
Minimum one year of teller or customer service experience.
Good figure aptitude and previous experience with online banking systems.
Strong communication skills that allow the individual to effectively interact with both customers and coworkers.
Ability to operate online teller and/or cash systems.
Basic PC skills including word processing and spreadsheets.
Assist other branches in close proximity when staffing levels necessitate.
Travel to meetings, training and seminars as scheduled.
Branch locations are open for business 6 days each week, Monday through Saturday. Scheduling may vary. Must be available to work all hours of branch operation.
This position may require the individual to take loan applications and close loans. This position may require the employee to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Registration may consist of submission of personal information such as home address, social security number, gender, date and place of birth, employment history, among other things. Registration also requires employees to submit fingerprints and submit to a criminal background check. Renewal of the registration requirements may be required periodically throughout the term of the employment.