West Chester, OH
AtriCure, Inc . is a medical device company and a leader in developing, manufacturing and selling innovative cardiac surgical ablation systems designed to create precise lesions in cardiac tissue for the treatment of atrial fibrillation, or AF, and systems for the exclusion of the left atrial appendage. Cardiothoracic surgeons are adopting AtriCure’s ablation products for the treatment of AF during concomitant open-heart surgical procedures and sole-therapy minimally invasive procedures. AF affects more than 5.5 million people worldwide and predisposes them to a five-fold increased risk of stroke. AtriCure’s Synergy Ablation System is the first and only device approved by the FDA for the treatment of Persistent and Longstanding Persistent forms of Afib in patients undergoing certain open concomitant procedures.
We are seeking an Associate Sales Support Representative.
This is a customer service role that is temporary , for about 12-16 weeks, which may possibly be temp-to-hire.
The successful candidate will possess the following skills: strong written and verbal communication skills; excellent attention to detail; ability to multi-task; ability to work effectively in cross-functional teams; and advanced Excel abilities. The sales support representative will be expected to support the sales team with all activities beyond the order processing phase, and will work directly with hospital purchasing and procurement departments in supporting the sale of our products. Will perform additional tasks and projects as requested.
Roles and Responsibilities:
Primary function: answers customer calls for our main customer service lines, in addition to backup phone coverage for the department.
Supports department with order processing, sales rep orders and back-order releases.
Assists department with administrative duties as required.
Responsible for daily match up of invoices and shipments for complete order packets, plus all departmental filing.
Provides backup to sales support as needed for high volume times and PTO.
Other duties as assigned.
Strong written and verbal communication skills
Excellent attention to detail, highly organized
Critical thinking skills
Excellent phone skills
Ability to multi-task in a fast-paced environment
Ability to work effectively in cross-functional teams as well as to work independently
Proficient general computer skills, including Microsoft Office products
Advanced Excel ability
Undergraduate degree or equivalent experience preferred
Two (2) years’ experience in either inside sales support or account management preferred
AtriCure, Inc. - 9 months ago