Associate Support Engineer (PORTUGESE)
Accruent, Inc. - Austin, TX

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Do you fluently speak Portuguese in addition to English? Accruent is looking for highly motivated, customer-focused, problem solvers able to speak Brazilian Portuguese to join our Support team! Great entry-level position in a fast-paced, corporate environment with extensive training program and exponential growth opportunity.

We might be looking for you if you:
Speak multiple languages. Ideally we are seeking candidates who are able to communicate effectively with others in Brazilian Portuguese.

Like to LEARN. You have obtained your Bachelor’s degree in Engineering/CS/MIS or a similar, applicable major.

Are good with ORGANIZATION. You are detailed and able to prioritize tasks..

Enjoy technology and working with clients. You’re proficient with Microsoft Office Suite and are also comfortable working with customers on the phone.

Pretty much ROCK! You are a team-player and possess excellent communication, time management, decision-making, and problem solving skills.

Bonus points: You have prior experience in product support, technical support, or in an engineering role.

About the Position

Our Associate Support Engineers are responsible for providing technical support for Accruent’s real estate performance management software. Responsibilities include troubleshooting, documenting, and resolving technical coding issues as well as working on complex problems where you will analyze the situation or data to come up with an all-encompassing solution.

What will our Associate Support Engineers do?

Serve as the first point of contact (via phone, email, web-based support portal) for Accruent’s Support Engineer team regarding software coding and technical data issues .

Interact with customers, partners, field teams, and software developers to provide technical advice and assistance.

Research and troubleshoot software issues. As needed, identify workarounds and communicate to customers.

Identify, analyze, and document product defects relating to databases, application servers and new technologies for product management and engineering team.

Maintain detailed call records for all internal and external customer interactions.

Prioritize and resolve issues of the highest technical and business severity.

Maintain a working knowledge of all Accruent-supported products and technologies.

Work with Product Management, Engineering, QA, Professional Services, and all levels of support.

May be involved in deployment or training opportunities internally and with customers.

Consistently demonstrate Accruent’s values: respect, integrity, drive to excellence, results orientation, winning attitude.

A little about Accruent

Accruent was recently named to Texas Monthly’s Best 100 Companies to Work for in Texas and has also been selected as one of the Austin American-Statesman’s Top Workplaces for 2012 in the Austin area! Additionally, our company was named to the Austin Business Journal’s Top 25 Software Developer in Austin list, and our CFO was recently recognized as the 2012 CFO of the Year by the Austin Business Journal.

Since 1995, Accruent has helped real estate and facilities leaders deliver long term, best in class, operational and financial performance through purpose-built industry suites that deliver more customer value. Our solutions are used by 1,000+ leading organizations, including 40% of the Top 100 Retailers, 20% of the Fortune 500, 100 leading universities, Four of the Top Five Wireless Carriers, and leading service providers for more than 50,000 properties.

NOTE: All qualified applicants are required to complete a 90-minute online assessment. It’s not technical or scary, but it’s a very important part of our recruiting process and is a requirement for a complete application.

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