Associate Technical Account Manager
HTC - Bedminster, NJ

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The Associate Technical Account Manager owns elements of the technical relationship between wireless operators and HTC. The ideal candidate is one with a strong expertise in CDMA, GSM and WiFi network engineering who possesses strong customer facing skills and takes pride in being the subject matter expert (SME). The Associate Technical Account Manager (aTAM) reports to the Senior Technical Account Manager and supports the carrier account teams on a daily basis. To become a successful aTAM, it will require that you learn the customer’s technical requirements better than the customer and thereby be in a position to successfully partner with them around the design and launch of new mobile handsets.

Responsibilities:
  • Technical evangelist for HTC devices
  • Primary interface between HTC and wireless operator’s handset engineering, device certification, sales engineering and product marketing teams.
  • Ability to develop long-term relationships with these same customer teams
  • SME on all HTC devices, serving as a point of reference for customer inquiries and managing appropriate follow-up
  • Provide critical view into “real world” that is used to improve products and processes for HTC
  • Able to understand, articulate, manage and respond to customer’s detailed technical issues
  • Ability to work with various regional and overseas team in a diversified cultural environment
  • Other duties as assigned

Requirements:
  • A minimum of 2 years working in the wireless field (Operator, Network vendor and/or OEM)
  • Degree in Engineering or related field desired
  • Exceptional verbal and written communication skills are necessary
  • Good knowledge on GSM and CDMA technologies, Bluetooth and WiFi
  • Good knowledge of call processing flows in GSM and CDMA networks
  • Strong knowledge of layer 2/3 networking a plus
  • Experience with MSFT mobile OS and Android OS
  • Experience certifying handsets within the wireless operators a plus
Equal Opportunity Employer

HTC - 17 months ago - save job - block
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