Assurant Call Center Specialist
Assurant Specialist Property - Springfield, OH

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The Customer Care Specialist is responsible:
  • For providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication.
  • Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.
  • Recognizes consistent problem areas and reports to higher level for action.
  • Seeks to retain account and/or suggest and encourage use of other services and products.
  • Depending on area may promote and sell products and/or services and enter or confirm sales.
  • Responds in a timely manner.
  • Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.
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Knowledge and Skills:
  • Basic to intermediate computer skills, (ability to create and edit spreadsheets and emails)
  • Good verbal/written communication skills
  • Strong attention to detail
  • Strong customer service skills
  • Excellent listening skills
  • Ability to adapt well to change
  • Works well in team environment and as an individual contributor
  • Work well in a fast paced/high stress environment.
  • Ability to think outside of the box to resolve problems
  • Ability to multi-task, including call handling, loan level review and call documentation within required metrics.
  • Ability to relay accurate and detailed information to various parties via in-bound and out-bound telephone calls.
  • Minimum 1 year customer service or related experience/education
  • Preferred experience in insurance, banking, finance, mortgage lending or related experience