• Bachelor’s or Masters degree in social sciences or health services strongly preferred (Psychology, Social Work, Nursing etc.)
• Minimum of 5 years of related healthcare access experience
• Previous experience in complex clinical settings that required the coordination of multiple services
• Ability to acquire detailed knowledge of the Autism spectrum and the related associated programs at CHOP available to support families.
• Ability to deal effectively with the parents, physicians and all levels of Hospital personnel.
• Ability to understand medical terminology and direct patients to the appropriate specialty areas.
• Strong communication skills. Ability to clearly explain different options and programs to families and providers.
• Must be able to effectively manage work across multiple departments.
• Excellent triage skills to determine when families have acute needs; ability to direct to appropriate program within correct timeframe.
• Strong collaboration and teamwork skills.
• Position involves intensive contact with families and professionals, particularly by telephone, which requires a pleasant telephone manner and ability to respond to complex and pressured situations efficiently and accurately.
• Strong computer skills (experience with computerized scheduling and/or an electronic medical record a plus)
• Ability to handle multiple tasks
• Ability to handle confidential materials and matters.
• Ability to learn/understand/communicate insurance issues when relevant.
• Strong organizational skills
• Attention to detail
• Ability to diffuse upset callers and resolve conflict
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
The Children's Hospital of Philadelphia is seeking an Autism Access Coordinator. This role is responsible for using clinically sophisticated judgment, coordinate the intake and triage functions for new patients seeking evaluation and/or care for an Autism Spectrum Disorder (ASD) at CHOP. Facilitates the clinical review of appointment requests and coordinates access across numerous clinical departments and disciplines. Also serves as a key point of contact for primary care physicians to support them in their role as medical home for ASD patients, triaging questions appropriately and ensuring a timely response. Works in collaboration with clinicians and administrative staff across numerous departments to ensure all aspects of the patients/families visit are coordinated and convenient.
The Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start...