Training & Development / Quality Assurance Auditor
Avis of Wisconsin - Green Bay, WI

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Skills required:
Education requirements:
  • Must have at least a high school diploma
  • Prefer a college degree/technical college degree in Human Resource Management, Business Management, Marketing or other related fields.
Work experience requirements:
  • Must have at least one year of experience as Manager, Assistant Manager, or Supervisor in the Customer Service industry.
  • Any experience in travel / rental car industry a plus.
  • Must have experience in working in a team environment and/or as a support role to other departments and team members.
  • Previous training experience is required.
Skills and competencies:
  • Self directed, initiative
  • Work in a team environment
  • Very good communication skills/verbal, written, phone
  • Organizational skills
  • Ability to think creatively
  • Ability to adapt quickly
  • Ability to provide a supportive role/assistant to the field
  • High accuracy/attention to detail
  • Computer skills, knowledge or Microsoft Word, Excel
  • Valid Driver License and good driving record
The Trainer works with our Automotive Detailing / Service Agent staff to monitor, evaluate, and provide guidance and support assisting them to grow in their position and reach their maximum potential. The right candidate must have a strong leadership and development background that includes an outgoing personality, excel at customer service and have the ability to coach and motivate others to perform well.

Specific Job Functions:
  • Main focus is building a successful Service Agent team.
  • Manage, develop and motivate Service Agents to achieve individual and location based quality assurance objectives and provide exceptional quality of service to our customers resulting in a “memorable experience.”
o Train Service Agents in both the cleaning techniques and the inspection of vehicles in regards to maintenance and claims.

o Examine employee’s abilities and deficiencies and develop them accordingly.
o Review and analyze Service Agents performance.

o Benchmark station and individual staff performance to established Quality Assurance Standards.

o Provide positive feedback and motivation to all employees.

  • Facilitate new-hire training program for all newly-hired service agents throughout the company, both classroom style and hands on in the service facility.
  • Create and make suggestions on establishing and maintaining a high level of communication within the department and from the department to Station Managers, Area Managers, upper management and other departments in the company.
  • Monitor and analyze the quality of vehicles provided by Service Agents and provide feedback.
  • Assist in conducting station visits to benchmark vehicle quality.
How to apply :
Simply apply online or follow the steps located in the column to your left.
Email your resume to: human.resources@midwesternwheels.com

Avis of Wisconsin - 2 years ago - save job