Auto Examiner
USAA - Colorado Springs, CO

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We are currently seeking talented Auto Examiner for our Colorado Springs, CO facility.
PURPOSE OF JOB
Investigates, evaluates, negotiates and adjusts complex auto claims presented by or against our insured's to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Completes work assignments and problem resolution independently. Recognizes life events, understands member's needs and provides advice in order to deliver appropriate solutions to members.
JOB DUTIES
Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and
thirdparty customers.
Adjusts complex auto claims. Severity of claims work includes demonstrable losses involving surgery, scarring, fatality, and UIM.
Acquires and applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy
contracts and coverages, and USAA claim handling process and procedures.
Serves as a resource to less experienced team members on escalated issues of a unique nature.
Partners and/or directs vendors and internal business partners to facilitate claims resolution.
Contributes to business goals, performance metrics and effectively uses tools & technology.
Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
Minimum Requirements
High School Diploma or GED.
6+ years auto liability or casualty adjusting experience.
Advanced knowledge of auto claims contracts and interpretation of case law.
Acquisition and maintenance of insurance adjusters license within designated number of attempts.
Computer literate in a Windows operating environment.
Must be able to sit for extended periods of time at computer.
Able to work in phone intensive environment wearing a headset.
Preferred
Bachelors degree.
Pursuit of insurance designation(s) to include completion of same.
Demonstrated leadership experience.
Strong & proven negotiation skills.
Experience with teamwork & collaboration.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Share our pride. Join our mission.
As a Fortune 200 financial services organization, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 26,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #17 in Fortune's 100 Best Companies to Work For in 2014 and marking our fifth straight year in the list's Top 50, we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an EEO/AA Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law 8:30am-5:00pm

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