Automation Support Engineer
Spirent Communications - Sunnyvale, CA

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Automation Support Engineer Spirent Communications is where the world’s leading communications companies turn when they need to accelerate their time-to-market for next-generation communication systems. In fact, every significant industry test in the last six years has used Spirent's test systems as the benchmark. We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. The communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached, or even defined. Spirent solutions are paving the way for tomorrow’s communications. The atmosphere at Spirent is innovative, creative, and technically challenging. We are always looking for new employees with exceptional abilities, vision, and commitment levels to join our team. If you want to work with truly bright and motivated people—and be a part of an industry-leading company that's helping to revolutionize communications technologies—this is your opportunity. Our focus on employee satisfaction stems from a core belief that market-leading products start with one thing: market-leading people. At Spirent, we offer more than jobs, we offer unique career opportunities. We can do this because we are large enough to encompass a breadth of possibilities, while being small enough for you to be noticed and recognized. Are you innovative enough to work at Spirent?
Job Summary:
Experienced Automation Support Engineer to support automation & scripting on Spirent s/w platforms, and APIs, that include Spirent TestCenter, Avalanche, Landslide, Studio and iTest product lines. (*More information on these products can be found at http://www.spirent.com/).

Primary Duties and Responsibilities:
Deliver technical service and support for customers in the area of automation.
• Reproduce customer reported automation issues and escalate to the appropriate Product Dev. Engr/ Product Marketing Teams for bug fixes and enhancement requests.
• Update the customer & account team of resolution progress in a timely manner.
• Help in diagnosing, troubleshooting, and debugging computer networking equipment.
• Promote and educate customers on Spirent support processes and SLAs.
• Respond to customer inquiries via telephone, online networks and email.
• Advise management on product development issues arising from customer reported issues.
• Process and maintain pertinent information within our support CRM systems.
• Contribute to solutions and helpful assets within the Spirent Knowledgebase system.
• Serve as a automation resource to other Spirent engineers in the areas of automation technologies such as scripting languages, product APIs, and iTest.
• Learn and remain technically proficient on Spirent platforms, software, and APIs. These include Spirent TestCenter, Avalanche, Landslide, Studio and iTest.
• • Some travel to customer’s site to resolve customer support issues in a timely manner is required (
Education:
BSCS/BSCE/BSEE required. MSEE/MSCE desired.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Network test automation experience and awareness of automation tools and methods.
• Possess 3+ years of customer support experience in a team environment.
• Experienced (minimum 5 years) in generating & customizing automation scripts using Programming Languages: TCL/TK, .NET, Python, Java, Perl, VB & REST API.
• Possess excellent communication skills, both written and verbal.
• Be familiar with creating automation scripts on various Operating Systems (e.g. Windows, Linux, MacOS, etc.) and Virtual Machine environments (e.g. VMware, ESXi Hypervisor, etc.).
• Possess excellent customer support skills to properly handle & resolve any type of customer reported issue or account issues in a timely manner and set proper customer support expectations.
• Be an independent, motivated, self-starter who likes challenging work and is process & performance metrics driven.
• Have good organizational skills with attention to detail when handling & managing customer support and account issues.
• Ability to support and create custom automated test scripts used for software development, test execution, test software installation and generating thorough documentation and reports, System/network test bed design and setup, etc.
• Possess a good knowledge of network equipment: switches, routers, firewalls, intrusion detection systems, intrusion prevention systems, caches, server load balancers, VPNs, SSL-VPNs, file servers, Web servers, and database servers.
• Be familiar with the use of debugging s/w tools (e.g. Wireshark, Webex, Remote Desktop, etc.) to trouble-shoot, isolate and resolve system & network related issues.
• Familiarity with Siebel CRM support ticketing system a plus.
• Previous knowledge of network testing devices as Spirent (iTest, Test Center, Avalanche) or IXIA (IxNetwork, IxLoad etc.) is desired.
• CCNA certification is desirable.
Job Requirements:
Education:
BSCS/BSCE/BSEE required. MSEE/MSCE desired.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Network test automation experience and awareness of automation tools and methods.
• Possess 3+ years of customer support experience in a team environment.
• Experienced (minimum 5 years) in generating & customizing automation scripts using Programming Languages: TCL/TK, .NET, Python, Java, Perl, VB & REST API.
• Possess excellent communication skills, both written and verbal.
• Be familiar with creating automation scripts on various Operating Systems (e.g. Windows, Linux, MacOS, etc.) and Virtual Machine environments (e.g. VMware, ESXi Hypervisor, etc.).
• Possess excellent customer support skills to properly handle & resolve any type of customer reported issue or account issues in a timely manner and set proper customer support expectations.
• Be an independent, motivated, self-starter who likes challenging work and is process & performance metrics driven.
• Have good organizational skills with attention to detail when handling & managing customer support and account issues.
• Ability to support and create custom automated test scripts used for software development, test execution, test software installation and generating thorough documentation and reports, System/network test bed design and setup, etc.
• Possess a good knowledge of network equipment: switches, routers, firewalls, intrusion detection systems, intrusion prevention systems, caches, server load balancers, VPNs, SSL-VPNs, file servers, Web servers, and database servers.
• Be familiar with the use of debugging s/w tools (e.g. Wireshark, Webex, Remote Desktop, etc.) to trouble-shoot, isolate and resolve system & network related issues.
• Familiarity with Siebel CRM support ticketing system a plus.
• Previous knowledge of network testing devices as Spirent (iTest, Test Center, Avalanche) or IXIA (IxNetwork, IxLoad etc.) is desired.
• CCNA certification is desirable.

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