Automation Support Specialist
Van Meter Industrial - Cedar Rapids, IA

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The Automation Support position plays a crucial role in achieving our purpose of being our customers’ competitive advantage by assisting our customers with technical and automation related issues. This position is responsible for supporting customers with automation products through product training, technical support and on-site assistance. This position will work closely with our sales engineers, account managers and education sales to develop and deliver customer services that promote and support VMI's automation products. This individual displays behaviors that support our culture, our 5 P’s and our purpose to be our customer’s competitive advantage.

Key Responsibilities & Essential Functions:
  • Develop, maintain, and deliver technical training and/or seminars to customers with attention to product lines and vendor offerings
  • Provide customer assistance via telephone, email, and on-site assistance in alignment with our Technical Support Center
  • Provide technical troubleshooting
Required Skills
  • Customer Focused; must be a resource & partner to our internal and external customers
  • Ability to learn quickly and transfer knowledge to others
  • Ability to lead small groups and instruct customer training sessions
  • Ability to develop and maintain strong relationships with internal and external customers
  • Strong troubleshooting and problem solving skills
  • Excellent communication and interpersonal skills via phone, email and in person are required
  • Strong desire and interest in leading cutting-edge technology
  • Ability to work cooperatively and collaboratively with internal and external customers
Required Experience
  • Minimum 2 year degree or technical education and equivalent experience required
  • Demonstrated experience and technical knowledge of industrial automation and products
  • Electrical/Industrial/Automation background (education, experience or both)
  • Knowledge and experience of Allen Bradley/Rockwell Automation products is strongly preferred
  • Ability to travel 35-40% of the time and on short notice
*Van Meter is an Equal Opportunity Employer