Automotive Claims Aduster
Fortegra Financial Corporation - Palm Springs, CA

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Job ID: EZ001
Job Description
The candidate for this position will be responsible for the interpretation of contracts to adjust automotive claims as they relate to roadside service reimbursement requests, tires, wheels, keys, windshields, and minor body damage. The Claims Adjuster will act as a liaison between customers and repair facilities, dealerships, and agents.
Primary Job Functions
Document and adjust claims submitted by phone, email or fax.
Determine if customer's complaint, diagnosis, and repairs are consistent.
Verify whether customer's complaint and diagnosis fall within the limits of the contract to determine appropriate course of action.
Prepare analysis of various claims components as required.
Document interactions with customers, repair facilities, and vendors.
Negotiate the settlement of claims and preparation of payment.
• Access potential fraud and brings irregularities to the attention of management.
Work closely with co-workers to expeditiously settle claims within 24 hours.
Education and Skill Requirements
• ASE certification (suspension and steering), AA preferred
• 2 years of customer service experience, Claims experience preferred
Ability to analyze/resolve problems and adapt to change.
Demonstrate stellar telephone etiquette with professional diction and written communication skills.
MS Office

Employment Type:
Full time with benefits

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