Automotive Helpline Consultant
TTi - Auburn Hills, MI

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We are searching for an Automotive Helpline Consultant to support one of our customer’s in the following areas:
  • Body Chassis
  • Powertrain
  • Electrical
  • Transmission

Responsibilities
  • Provide prompt, up-to-date technical assistance to dealership personnel via a toll free telephone
  • Record, track, and research repair trends utilizing data received from dealerships as well as corporate field personnel
  • Provide repair trend data to Product Support, Publications, Training, and Field Personnel
  • Assist in Technical Bulletin development
  • Flexibility to work weekends, holidays and evenings (occasional)
  • Willingness to travel

Requirements
  • 3-5 years of relevant technical product knowledge
  • Understanding of automotive retail service operations

Skills and Abilities
  • Excellent Customer Service Skills
  • Creative Problem Solving Skills
  • Ability to think ‘outside the box’
  • Communicates effectively
  • Demonstrates team orientation
  • Practical Computer Skills

Desired Qualifications
  • Bachelor’s degree
  • ASE Certified Master Registered Technician

TTi is an Equal Opportunity Employer

TTi - 22 months ago - save job
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