Automotive Warranty Claim Analysis Consultant
Bertrandt US Inc. - Woodcliff Lake, NJ

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This goal of this position is to reduce overall warranty claim cost for a major German Automotive Company. You would be based out of Woodcliff Lake, NJ with heavy travel along the East Coast


  • Audit at least 10 major dealers on East cost over a 12 month period.
  • Represent the manufacturer at dealerships with the appropriate levels of competence and professionalism.
  • Lower overall warranty claims by streamlining processes and determine gaps within the dealership service centers
  • Create best practice maps for future cost savings exercises and warranty process.
  • Inspect repair and claim process


  • Read, understand, and fully follow BMW NA Warranty Policy & Procedures.
  • Understand technical vehicle problem diagnosis and repair procedures.
  • Read and utilize data provided by BMW analysis tools such as reports in Excel to direct their enquiries.
  • Work closely with the BMW NA Warranty department.

- 2 year degree
- Mechanical background
- Experience as service advisor or warranty service claims