Job Title: Avaya Certified Associate
Location: Harrisburg, PA.
Duration: 12+ months contract
The Technical Specialist for this role is a senior level, Avaya-certified resource with specialized knowledge and experience supporting
Avaya hardware and software in large call center environments.
Years of Relevant Experience: 7 to 8 years
Preferred Education: 4 year college degree or equivalent technical study.
oDelivers support and design for industry specific applications that require integration with statewide systems or applications.
oInteracts with executive level business users or technical experts.
oMay function as a niche technical SME.
***Candidates must hold, at a minimum, a current AVAYA CERTIFIED ASSOCIATE (ACA) - IP TELEPHONY certification. All Avaya
certifications must be noted on submitted resumes and candidates must be able to provide proof of all certifications***
The current system has 66 different call centers with 547 agents and 108 Supervisors. The Technical Specialist in this role will be
responsible for supporting the Avaya hardware and software within these call centers, resolving any problems reported by the call
centers, maintaining the hardware associated with the call centers, ensuring each system is backed up properly, and suggesting
ways to enhance the agency's productivity with the system.
This resource will also be responsible for supporting the predictive dialer, communicating effectively with Unisys and Avaya support
personnel, and mentoring the current revenue staff on the systems.
D&M Professional Consulting Services, LLC. - 14 months ago