Avaya Consultant in Plano TX for 1+ years Contract (Direct Client)
Newt Global - Plano, TX

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Here are the details of the position Title Avaya Consultant Location Plano TX Duration 1+ years contract Rate DOE Description Responsible for implementation configuration and daytoday operational support of Avaya Call Center infrastructure Duties bull Implements and supports the telephony infrastructure including Avaya CM SIP CMS AES VoIP and various Call Center applications bull Implement maintain and troubleshoot Avaya S8800 class media servers and G450 G650 media gateways running Avaya Communications Manager R62 and CMS in a dispersed voice network that includes multiple call centers and 2 data centers bull Call Center skills Avaya Contact Center skills Vectoring VDN Skills Variables System configuration ARS Table Routing Plan Service hours tables CMS Supervisor Moves Adds and changes Avaya 1X agent Avaya IP agent Modular Messaging bull Other job functions will be to assist in the design implementation and management of projects that may include new locations or deploying new technologies across the network bull Implements and maintains advanced telecommunication applications such as CMS AES CM8800 Modular Messaging Execute project work related to the VoiceTelephony support area during service interruptions with minimal supervision bull Performs routine system administration and maintenance on local or remote locations with no impact to the business bull Keeps documentation up to date for all telecommunications systems such call center routing trunking and voice announcement scripts bull Proactively analyses troubleshoots and resolves telecommunications systems and circuit issues in a timely manner bull Resolves open help desk tickets and verifies all issues were properly resolved and documented bull Interacts with endusers and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business Required Knowledge Skills And Experience bull Excellent verbal and written communication interpersonal and customer service skills bull Strong organizational skills bull Selfstarter able to work independently and as part of a team in a fast paced environment bull Detailed knowledge of Avaya Communication 62X in a distributed environment Avaya Session Manager 6 VoIP (H323 and SIP) and TDM (ISDN and RBS) CTI applications in a Call Center environment Avaya Peripheral Gateways Avaya CMS Modular Messaging AES Avaya 1X Agent Avaya IP Agent ACCCM Please pass it on to your friends who are looking for a job if you are not interested we pay referral bonuses as well Regards Prabhu Veera Manikanda ManagerTalent Acquisition wwwnewtglobalcom httpwwwnewtglobalcom 1300 W Walnut Hill Lane Suite 230 Irving TX 75038 Email pmanikandanewtglobalcom mailtopmanikandanewtglobalcom Mobile +1 (210) 787 1708 Avaya CM AES
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