BB Installer 1 Job
Time Warner Cable - Dothan, AL

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Posting Job Title
BB Installer 1

Requisition #

Posting Location
Dothan, AL, US

Area of Interest
Engineering/Technical Operations

Position Type
Full Time

Posting Job Description
Time Warner Cab currently seeks a Broadband Installer for our Technical Operations Department in Dothan, AL. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Shift : Monday thru Friday 8AM - 5PM or Tuesday thru Saturday
8AM - 5PM

Position Summary

The purpose of this position is to complete installs from the tap to the customer premise equipment including video, HSD and telephony services.

Essential Job Functions:

Connects and disconnects cable, HSD, Telephony and pay television services as well as upgrades and downgrades, prewiring, and multiple dwelling installations according to installation standards, procedures and production requirements
Performs software installation on personal computers

Installs modem converters and related hardware

Troubleshoots PC problems as needed
Installs drops, grounds, outlets, converters, Telephony services and other cable devices in homes of subscribers

Completes wall fishes as needed
Tests all equipment to adjust signal strength and ensure optimum reception
Performs trouble shooting and repairs from the tap to the appropriate customer premise equipment
Thoroughly and effectively explains use of all services to customers Has ability to solve technical problems with customers through effective verbal communications

Ensures customer satisfaction

Recognizes opportunities to interest customer in additional services and presents information to customers on those services
Reviews, completes, and signs customer work order requests and insures all paperwork is properly and accurately completed

Submits accurate, readable and timely documentation

Handles monetary transactions with customers accurately and submits money and paperwork according to established procedure
Maintains and operates company vehicle, tools, materials and equipment in a safe and lawful manner

Recognizes, practices, and enforces safety rules and procedures when performing technical tasks

Reports accidents, injuries, unsafe acts or conditions in a timely manner
Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving

Handles routine installations

When non-routine issues arise, chooses from clear cut courses of action for next steps and/or escalates Receives detailed instructions on all work

Work is closely supervised and reviewed for completeness and accuracy
Provides exceptional customer service, works various schedules including on-call support and performs other duties as assigned

Supports all department and company goals and objectives

Job Requirements:

Requires 3 or more months of related experience

Previous experience in PC software installation and troubleshooting preferred

Telephony installation and troubleshooting preferred

Prefer bi-lingual skills (Spanish/English)

Requires ability to use a computer terminal to access customer information and convey necessary information to customers

Ability to work well with others, produce accurate results, lift and carry equipment, use various tools and equipment, and use the radio is required

Must be able to maintain written documentation

Must be able to work independently in the field

Education and Experience:

High school diploma or general education diploma (GED)

Additional trade or vocational courses in basic electronics, CATV or related filed preferred

Prefer A+ certification

Travel Requirements:

A valid NC driver's license is required, along with a good driving record

Local travel to other division offices occasionally required


Controlling Establishment ID
00094 - Dothan

Time Warner Cable - 17 months ago - save job - block
About this company
1,676 reviews
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...