Posting Job Title BB Installer 1 Requisition # 141864BR Posting Location Monroe, NC, US Area of Interest Engineering/Technical Operations
Position Type Full Time Posting Job Description The Time Warner Cable Carolina region currently seeks a Broadband Installer 1 for our Technical Operations Department in Monroe, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Shift: Tuesday - Saturday and Sunday - Thursday (every 4th week will works weekend)
Responsible for installing, servicing and troubleshooting cable, high speed data, and digital phone equipment at the customer's home or office. Equipment installed may include analog or digital systems for video, high-speed data and voice. Management reserves the right to add, change or revise this job description at any time.
Essential Job Functions:
Directly responsible for installation or service from the tap to the customers equipment
Installs equipment and network interface units and drop wires into customer location
Disconnects and reconnects service as instructed
Accountable for referring problems between the tap and headend to plant technicians
Performs QA inspections when at the home and submits required reports
Tests equipment to adjust signal strength and ensure optimum reception
Communicates with customers on- site, encouraging them to upgrade equipment or service packages Represents the company and its service philosophy to the customer
Demonstrates proficiency in and working knowledge of most areas of the installation and service function
Handles semi-routine installations
Recognizes deviation from accepted practices and confirms with senior staff appropriate next
Receives general instructions on routine work and detailed instructions on new assignments
Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures
Performs other duties as assigned
Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions
Requires possession of valid driver's license, as well as good driving record
Must pass a pre- employment drug screen and background check
Requires driving van throughout day to appointments in system
***Must be able to use all safety and climbing equipment
Experience in troubleshooting and repair as an Installer or Field Technician is preferred
Strong electronics/electrical or structured wiring background is preferred
Previous cable television or related experience is a plus
Computer skills are a plus
Education and Experience:
High school diploma or general education diploma (GED)required
Requires minimum of 18 months of Broadband Installation experience
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and discounted services (in specified areas).
FCC Unit_TWC 0589 Controlling Establishment ID 00429 - Monroe
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...