BCC Information Services Technician
ISO New England - Newington, CT

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Job Description:

*This position will be located in Newington CT and mvoing to Windsor CT in 2014. Training will take place in Holyoke MA.

This position is responsible for monitoring the various computing and electronic systems at the Backup Control Center (BCC); responding to System Operator requests; collaborating with IT subject matter experts on the resolution of problems; handling IT Service Desk calls; and supporting desktops. The position requires working a 12-hour, rotating shift that includes weekends and holidays.

· Monitoring computing and electronic systems, and telecommunication circuits from a central console as well as from routine walks through the data center

· Troubleshoot hardware and software trouble reports; take documented recovery measures; and escalate to appropriate subject matter experts when applicable

· When System Operators are present, provide first-level support by responding to their calls and pages

· Handle IT Service Desk calls; triage support issues; and dispatch tickets to either desktop or software support teams, as applicable

· Provide support and execute changes for control room phone and voice recorder systems.
Job Requirements:
· Associate degree in electronics, computer technology or equivalent
· Three to five years experience in a computer support environment (e.g. IT Service Desk, system administration, network administration, desktop support, data and voice communications )
· Five years or more experience in using personal computers in a corporate environment
· Excellent technical and communication skills and the ability to team well

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We are an Affirmative Action-Equal Opportunity Employer

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ISO New England Inc. oversees the 24/7 operation of the power grid that covers the six-states of New England and administers the...