The Diabetes Practice Liaison Program Manager will provide leadership and staff support for the BIDCO (Beth Israel Deaconess Care Organization) disease management initiative called the Diabetes Practice Liaison (DPL) Program. The goal of this initiative is to implement and systematize a new diabetes program focused on improving the skills of medical support staff in the primary care practices as they work with people who have diabetes. The objective of this program is to improve the quality of diabetes care across the BIDCO network.
The Program Manager will work with groups of clinical experts from both Joslin Diabetes Center and BIDCO who are engaged in quality improvement (QI) for conditions involving diabetes. He/she will provide project management for the DPL Program.
Under the direction of both Joslin and BIDCO, the Manager will deploy, manage and evaluate key outcomes of the DPL program (including efficiency, service, clinical outcomes and system improvements).
- Provide consultative services to the BIDCO affiliated practices in the following areas:
-Overall implementation of the DPL initiative, and potential identification of interested practices
-Collaborating with offices to complete practice assessments and identify gaps/needs
-Training of office staff and ongoing support (live and virtual)
-Implementation of best practice models to improve compliance with clinical guidelines and overall improvement of patient and provider experience
-Identification of specific quality improvement activities with practice leaders and overseeing QI activity implementation and evaluation for this specific project
- Adapt DPL training as needed
-Conduct conference calls to review best practices and case studies
- Develop work in consultation with others to develop methodologies for evaluating and tracking the success of interventions.
- Develop project related deliverables with minimal supervision including project plans, status reports, meeting minutes, etc.
- Present updates, findings, and recommendations to internal and external stakeholders/leaders as needed for assigned projects.
- Establish contacts and strong working relationships with clinical and administrative leaders across Joslin and BIDCO entities.
- Maintain a working knowledge of current evidence-based interventions, guidelines, national trends and best practices in clinical areas, quality measurement, performance improvement, and pay-for-performance.
- Bachelor’s degree required, Master's degree preferred
- 5 or more years direct diabetes inpatient/and or outpatient experience required, primary care practice experience preferred.
- Recent clinical experience as an educator preferred
- Current Massachusetts Registered Nurse Licensure
- Certification as a Diabetes Educator
- Strong organizational and project management experience required
- Ability to demonstrate problem solving and flexibility in a rapidly changing, dynamic environment
- Experience in quality improvement activities preferred
- Strong PC / Microsoft application skills including Word, Advanced Excel, and PowerPoint
- Strong oral and written communication skills
- Ability to deliver presentations to a wide variety of audiences
- Ability to effectively plan and facilitate meetings and workgroups and work as a team player
- Excellent organizational skills and attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule
- Ability to develop effective relationships with a broad array of people (different levels of management and clinical experts)
- Ability to travel/drive to physician offices and BIDCO offices
- Ability to attend some morning and evening meetings
Joslin is an EEO M/F/D/V