Essential Functions & Responsibilities
Serve as the primary resource for all questions and/or concerns related to patient billing functions.
Communicate status of all billing functions to the Manager on a consistent basis.
Provide support and training to new employees in the functions related to the billing operations.
Monitor daily billing activity/productivity (i.e., timeliness of posting of charges/payments, collection of co-payments, etc.)
Share responsibility through timely communication of identified problems to assure proper follow-up is completed to expedite claims and ensure proper payment (i.e. letters to third party payer, patient, etc.).
Handle inquiries regarding claims/reports.
Respond to patients' questions regarding their account or insurance information.
Obtain information and ensure solutions to patient billing complaints and/or concerns.
Review patient accounts daily and monthly for institution of payment plans, collection procedures, reimbursement policy or resubmission of insurance claims according to financial policy, collection guidelines and credit procedures.
High School or Vocational School graduate.
Three years medical business office experience and accounts receivable management.
Previous experience coding diagnoses and procedure with ICD-9-CM and CPT.
Knowledge of medical terminology, anatomy and physiology.
Previous experience with filing of medical insurance claims.
Knowledge of medical billing and collection practices.
Knowledge of governmental legal and regulatory provisions related to collection activities.
Strong interpersonal skills.
Ability to work as a team member.
Ability to understand and apply guidelines, policies and procedures
High School or Vocational School graduate
UnityPoint Health - 17 months ago
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