The Server Assistant will possess a passion to anticipate and meet and exceed our guest’s needs and will also possess an insatiable desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations. Provide prompt, courteous and efficient food and beverage service in a luxury 5-diamond brand inspired hotel environment, and were attention to detail is key.
• Proficient in the English language (verbal & written), second language is an asset.
• Previous food and beverage experience in a luxury hotel setting is an asset.
• Must be physically fit in order to lift trays of food or food items up to 50 pounds.
• Must have a very flexible schedule including weekends and holidays.
• Knowledge of food and wine an asset.
• Excellent eye for detail and the ability to multi-task.
• Team player and willing to help out other Food and Beverage outlets.
• Must possess outstanding guest services skills and professional presentation.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.
o Greet each guest in a sincerely warm, friendly manner using the guest name (at least three times)
o Provide prompt, courteous and efficient food and beverage service.
o Demonstrates Turnberry Isle’s Standards in all interactions.
o To demonstrate an attitude of friendly hospitality in every aspect of service.
o Remains observant and responds to each guest at all times.
o Maintain cleanliness and condition of the work areas and equipment, including front of the house locations.
o Clear and Reset dining tables.
o Perform all assigned side work regularly, promptly, and correctly.
o Effectively handle guest concerns.
o Implements standards/procedures of service for guest consistently as per attached sequence of events
o Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique)
Turnberry Associates - 15 months ago
Turnberry Associates tries to turn real estate into gold. The company develops and manages commercial and residential real estate, primarily...